Lorna Stephanie Liu Email & Phone Number

Metro Manila

- Achieving subscription business growth, acquisition, and user engagement- Developing and implementing creative sales strategies to new and existing sales verticals- Acquiring new partners and establishing a relationship with existing clients

Cebu, Central Visayas, Philippines

RESPONSIBILITIES:New Partnership Acquisition: Did a competitor analysis and generated leads to acquire better quality hotel prospects for travelers. Relationship Management: Assisted hotel partners with their queries from handling reservations, operational procedures and how to improve sales. Revenue Management: Helped accounts to determine and set room rates to keep them competitive and earn revenue.Team Management: Created a training plan consisting of sales and outbound calls for a team of 5 to successfully acquire new properties. Events Management: Scouted venue for trainings/workshops, coordinated with suppliers/vendors, created an engaging presentation for participants and ensured overall success of the event. Public Speaking: Hosted several workshops and appreciation events for hotel partners and other internal team events. Product Training: Trained new and existing hotel partners on how to use the system for their daily operations including managing their calendar, reservations overview and extracting data and analytics from the system. Basic Video Editing: Created video tutorials for hotel partners on how to use the system and for internal employees during team learning exchanges.RESULTS:Acquired new hotel properties on the website.Received positive testimonials from previous accounts regarding the personalized service rendered.Significantly improved acquisition and retention of properties.Gained excellent feedback from managed events on high attendee rate and post-event survey results.Effectively engaged and contributed to high participation of the audience in the events.Optimized the training by reducing follow-up calls and inquiries about the system. Exponentially increased the number of hotel sign-ups via an informative video tutorial sent to prospective clients.

Mandaluyong, National Capital Region, Philippines

RESPONSIBILITIES:Relationship Management: Assisted hotel partners with their queries from handling reservations, operational procedures and how to improve sales. Team Management: Managed a team of 6 which includes one-on-one catch up with team members to discuss weekly strategies and ensure that tasks are delivered on time.

Mandaluyong, National Capital Region, Philippines

RESPONSIBILITIES:New Partnership Acquisition: Did a competitor analysis and generated leads to acquire better quality hotel prospects for travelers. Product Training: Trained new hotel partners on how to use the system for their daily operations including managing their calendar, reservations overview and payment concerns.

Ayala Avenue, Makati City

RESPONSIBILITIES:Proposal Management: Answered client queries, sent proposals to prospective clients and forwarded leads to Event Managers.Organizational Skills: Assisted clients with function room inquiries and oculars, setting appointments with confirmed clients and other tasks such as printing event packages, etc. Events Management: Coordinated with suppliers/vendors, created banquet event orders for different departments to ensure smooth flow of events.

Tagaytay, Philippines

RESPONSIBILITIES:Organizational Skills: Administered hotel operations including reservations, housekeeping and payroll. Team Management: Managed a team of 6 to ensure smooth flow of operations at the hotel.Task Management: Handled day-to-day operations including creation of sales and expense reports and reporting back to the CEO.

Master Of Arts - Ma, Clinical Psychology

Bachelor Of Science - Bs, Hotel, Restaurant And Institution Management, Graduated Cum Laude

Activities and Societies: Young Hoteliers' Exposition

Associate Diploma, Hotel And Restaurant Management