Lorne Johnson Email & Phone Number

Providing leadership to a small team assisting people with special needs build great lives through volunteer activities or employment opportunities.

Lead a group of professionals in the oversight of a large contract with a third party provider for the delivery of driver examination services across Ontario.Analyze and resolve issuesProvide advice to and coach staffDevelop and maintain relationships with service provider, stakeholders and staff from other branches in the ministry to ensure driver examination services were delivered to contracted standardsNegotiate solutions to contractual issues with service provider

Hamilton/Toronto

Lead the review, development, revision and implementation of consistent processes across a large organization.Analyze issues and develop and implement solutions to improve service deliveryExplain, defend and promote changes and benefits to impacted staffNegotiate resolutions to issuesDevelop and maintain strong relationships with branches and staff involved in the division. Lead and implement change in a large division.

Managed the operations of 90 staff in 4 offices delivering the Employment Ontario suite of programsOversaw financial management and administration of $70 million in employment programsDeveloped and maintained strong partnerships with various external stakeholders including Provided leadership and strategic advice to a team of managersEstablished regional management networks and structures to enhance and stabilize service qualityLed the development of operational plan for… Show more Managed the operations of 90 staff in 4 offices delivering the Employment Ontario suite of programsOversaw financial management and administration of $70 million in employment programsDeveloped and maintained strong partnerships with various external stakeholders including Provided leadership and strategic advice to a team of managersEstablished regional management networks and structures to enhance and stabilize service qualityLed the development of operational plan for program support groupResolved issues with service providers and stakeholders to ensure that programs were delivered to enhance the lives of clientsLed the successful transformation of the Employment Ontario network with-in the sub-regionHired, evaluated and managed performance of direct reports Show less

Managed the operations of up to 200 staff in seven offices delivering OHIP services Managed an operational budget of up to $8 millionOversaw the administration of Registration and Claims Branch programs Ensured compliance with service standardsConducted regular analysis of staffing levels to ensure their adequacy to process claims in a timely fashionReviewed, revised and developed operational processes to meet business needsDeveloped and implemented critical review… Show more Managed the operations of up to 200 staff in seven offices delivering OHIP services Managed an operational budget of up to $8 millionOversaw the administration of Registration and Claims Branch programs Ensured compliance with service standardsConducted regular analysis of staffing levels to ensure their adequacy to process claims in a timely fashionReviewed, revised and developed operational processes to meet business needsDeveloped and implemented critical review systems to determine success of program deliveryLed the development of Regional Operational PlanCoached/mentored management team to resolve conflictsDeveloped a team approach to service deliveryEstablished and maintained good relationships with unions to effectively resolve labour relations issuesLed strategic planning for program delivery and ensured achievement of goalsDeveloped a Human Resources Strategy for impacts of changing technology Show less