Lorne Smith, Pmp Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

● Promoted to oversee 10 Delivery Leads, 2 Business Analysts, and 2 Finance Coordinators in the full-cycle Agile delivery of digital transformation programs for the financial institution with over $32 billion in annual revenues ● Reported to Head of Software Delivery and offered expertise to inform strategic planning and overall direction● Administered annual budgets worth $8 million, generated forecasts, verified expenses, and addressed variances● Partnered with the IT team and internal business units to align activities and confirm all program targets were met ● Drove change management by refining program scope, evaluating requirements, and gaining stakeholder buy-in● Facilitated presentations to the IT architecture review boards and incorporated feedback into the updated plans● Collaborated with the Director to mitigate potential risks and structure governance frameworks for each program ● Tracked key performance indicators (KPIs) and generated weekly, monthly, and quarterly reports for leadership● Participated in the operational readiness and penetration testing activities for new technology implementations ● Built and nurtured vendors relationships and contributed to contract negotiations and performance management Key Achievements:✓ Played an integral role in saving a significant amount by orchestrating the automation of customer and product onboarding to streamline the process, bolster fraud detection, and eliminate significant labour costs ✓ Achieved compliance with the new federal Bill 64 Act by seamlessly updating over 100 applications, 500 digital forms, and thousands of subdomains to reflect the personal information regulations and avoid significant penalties ✓ Consolidated and optimized the customer authentication process for the 9 Scotiabank entities in South America by leading the development of an internal digital platform to integrate the Auth0 authentication and authorization tool

Toronto, Canada Area

● Led 18 employees across 2 Scrum teams in the planning and execution of up to 16 concurrent digital projects ● Worked closely with the Product teams to outline roadmaps, allocate resources, and prioritize daily activities● Chaired all ceremonies in the SaFe Agile environment to achieve release dates for projects worth up to $50 million● Accountable for the team hiring, training, talent development, and performance evaluation and managementKey Achievements:✓ Contributed to the modernization of the retail banking authentication process by guiding the expansion of the Scrum department from 1 to 5 teams and fronting the production of several scalable microapps in only 2 years✓ Decreased annual costs by over $3 million by decommissioning Scotiabank’s mobile web platform, overhauling the Credit Score solution for Scotia Online, and negotiating favourable credit alerts contract terms with TransUnion ✓ Successfully deferred over 100,000 mortgage deferrals within 10 days during the pandemic and acted the Product Lead for the launch of the innovative responsive web application that powers online banking at Scotiabank✓ Sustained a 95% retention rate in the Scrum teams through effective employee engagement and team building

Toronto, Canada Area

● Tasked with overseeing strategic projects and propelling the adoption of Agile methodologies across the Canadian operations at one of the world's largest global communications corporations that operates in over 100 countries ● Managed a 14-member Scrum team in all aspects of the project lifecycle to deliver digital applications to clients ● Devised and delivered training programs to educate clients and colleagues on Agile processes and best practices● Oversaw program increment planning, product roadmaps, status reporting, risk mitigation, and account relationsKey Achievements:✓ Significantly increased team productivity and opened the business to untapped markets by establishing the Agile project framework in the Canadian offices and persuading team members to adopt and leverage the methodologies✓ Spearheaded the project to construct the CF Live application for Cadillac Fairview that was ultimately downloaded over 100,000 times and allowed users to navigate 13 malls, search for store products, and receive tailored offers ✓ Realized all milestones in the development of a native companion app for rheumatoid arthritis injectable medication for Abbvie by effectively coordinating on-site teams and maintaining compliance with strict industry regulations

Toronto, Canada Area

● Recruited to establish the Project Management Office (PMO) for AIMIA with the goal of raising their stock price through the creation of a multi-organizational product incubator that will increase interest in the company’s offerings● Directed a 30-member team of Service Managers, Management Consultants, Data Scientists, and Statisticians● Controlled the $5 million project budget, monitored team progress, and ensured all timelines were realized Key Achievement:✓ Boosted the AIMIA stock price by over 15% to secure $450+ million in their highly publicized sale to Air Canada by founding the PMO in only 6 months that produced the product incubator and several novel loyalty products

Toronto, Canada Area

Toronto, Canada Area

Toronto

London, United Kingdom

London, United Kingdom

Toronto, Canada Area

Toronto

Ba, Music Theory, English Literature, History

Post-Graduate Certificate In Marketing Management