WEBSITE TASKS- Developed multiple new websites for locations and brands from ideation to live site.- Maintained site security across all our internal websites all 18 location specific sites. Site security includes updating or replacing out of date plugins, monitoring file changes for unauthorized changes, sending new login details to managers and fixing broken or out of date code.- Assisted location management in troubleshooting problems specific to their location site.- Developed & redesigned all U.S.-based websites according to Web Content Accessibility Guidelines (WCAG).- Updated resource sites such that they are providing the most up-to-date information. This includes replacing files and restructuring site resources in collaboration with the VP of Operations, Corporate Executive Chef, and Marketing & Public Relations Coordinator. - Setup & maintained Google Analytics & Monster Insights on location sites to record traffic.ADMINISTRATIVE & CORPORATE TASKS- Collaborated with Beverage Director, VP of Operations & Corporate Executive Chef to create and update food & drink menus for all locations on an as-needed basis.- Created & updated guidelines for various aspects of the company & brands.- Designed Brand Books for new management to refer to for resources & specs.- Assisted VP of Operations & Corporate Executive Chef with various administrative tasks - maintaining QA system, adjusting food & beverage recipes & specs, reformatting menus, updating monthly food inventories, etc. - Created & updated master sales mix system for beverage sales across 18 Trader Vic’s locations, so VP of Operations & CEO can plan menu adjustments for following quarters.

Responsible for developing, designing, maintaining, and analyzing WordPress sites. I provided support for franchises with WordPress troubleshooting, security, and maintenance. Coordinated with digital marketing team to implement marketing changes to franchise sites.Collaborated with the Director of Food and Beverage and the Corporate Chef to develop and implement ideas for Trader Vic's, including changes to location and intranet sites, update food and beverage menus, and maintain corporate documents.

Provided support for the Member Resources Supervisor in his duties, assisting him by organizing and developing training programs and new member orientations every 15 weeks, corresponding with and supervising managers, and providing clerical support and budget monitoring. Project management duties include promotion of member services programs, creating the bi-weekly Member Resources Newsletter, publishing and designing the annual Owner’s Manual, organizing New Member Orientation, and updating management training manuals & schedules every semester.Recommendations:Tyler Naman, Member Resources Supervisor - "In her role as the Member Resources Supervisor Assistant, Lorraina has demonstrated an incredible work ethic, outstanding organizational skills and attention to detail, creativity and drive in pursuing new projects and improving existing processes, and an almost insatiable desire to continually learn and improve her skills. I have supervised many university student employees throughout my career. Lorraina is by far the most organized, diligent, adaptable, and reliable student that I have ever had the pleasure of working with. Lorraina has my full and unreserved recommendation."Victor Saldivar, Cooperative Experience Manager -"As Lorraina's indirect supervisor, I had the opportunity to work with her on several different projects. She was able to work with me to prepare and organize a week long training for around 50 student employees. She showed great organization and planning skills. She did an outstanding job of keeping all the paperwork organized and communicating with myself and the individual employees in a timely and professional way. I have worked with her to also make posters for events and organizing training videos. She showed great self-discipline and reliability when she took on these tasks. I have no doubt in saying that Lorraina would be an excellent addition to any team that has the opportunity to work with her."

Met with director team to strategize how to incorporate alumni members back into the group and strengthen bonds. Designed and deployed monthly alumni newsletters through Mailchimp, organized workshops with alumni, and worked with alumni to develop resources for current members (leadership, song writing, exercises, form techniques).

Graded and reviewed 10th-12th grade English projects, essays, and homework assignments under the direction of teacher supervisor. Provided feedback to students and worked with teacher to help students experiencing difficulty with assignments. Also worked as a copy-shop assistant, reviewing print requests and coordinating print production and document delivery to teachers.