Maintaining a good working relationship with current clientsEstablishing New Relationships with customersSales QuotationsFollowing up on Quotations Working with Distributors to promote Gamatronic and its product

Team Leader Responsible for:Measurement ProductsDrivesPulp & PaperControl TechnologiesPower GenerationPromoted to lead a team of 9 coordinators, who were managing ~70 field engineersOverseeing the daily tasks of the 9 Coordinators, over 5 different businesses, monitoring the workload, and re-allocating where necessary, and prioritising Conducting PDA’s on a 6 monthly period, and updating skills matrix during these PDA’s to ensure the team had the knowledge and tools to be able to deliver the best customer service experience for the customers, following the organisation’s strict guidelinesManaging customer enquiries and feedback, particularly if this was negative feedback, an investigation would be launched to how the customer received such poor customer service, but also to share positive feedback with the team.Research ways to improve processes and analyse customer feedback, to look for ways to improve the service centreTeam motivation to ensure coordinators performance is exceeded for the customerWeekly audit on job sheets, on SLA monthly bookings, and invoicingWeekly meetings with the team to discuss prioritiesReporting on weekly and monthly figures for orders and revenueAchieving a monthly financial target for orders and revenueReporting to the relevant business managers regarding contracts statusProviding in house training, for new staff members, and current staff members if required