Lorraine Climer Email & Phone Number

Greater Grand Rapids, Michigan Area

Develop and implement robust strategic health, workers` compensation and disability management initiatives. Responsible to develop and direct programs, practices and policies involving short-term, long term disability, FMLA, ADA, multi state workers` compensation and claims management for 30K employees. Serve as a subject matter expert and consultant for direct reports, HR Partners, senior management, and System-wide operations'. Provide consultation on confidential issue resolution while working with management and legal counsel. Accountable for standing up processes for ADA, and Workers` Compensation to ensure compliance for a 30K employee company. Accountable for hiring, training and retention of 15 staff employees. Established process for new Parental Leave, and the Interactive process for ADA. Developed HR and Leader Training for FMLA, ADA. Created and implemented Metrics, Remote work program, and designed a scorecard to gather data and measure quality Customer Service. Leadership: Successfully assist and lead the Human Resources Leave team in a major ERP Systems Install. Composed, implemented, and communicated, Standard Operating procedures, Assist with leading WC, Leave Administration for integrations of hospital and insurance mergers and acquisitions.

Allegan Mi 49010

I directed a strategy that stabilized our workers compensation program and stood up several key leave programs. THE RESULTS? Mitigated risk and millions of dollars saved for this 24/7 global healthcare pharmaceutical manufacturer with 8K union and non-union employees operating in facilities across 8 states.I established compliant programs for USERRA military leaves, Family Medical Leaves (FMLA) a long-term ADA program featuring state-specific SOPs, and created a summary plan description as well as a workers’ compensation brochure. All of these were accompanied by the implementation of metrics, education and training to drive adoption and ensure state and federal compliance. Today I advise a team of 12 HR managers located around the country skilled in compliance and viewed as trusted partners across the organization. RESULTS:⏩ Reduced workplace injuries and case management fees 90% at our site housing 50% of all employees, by establishing partnerships with Environmental Health & Safety and our onsite health clinic. ⏩ Reduced workers compensation annual claims to well-below industry average and OSHA recordables 60% by establishing transitional worksites, claims management and return to work programs. ⏩ Lowered reserves, improved claims management and reduced worker compensation costs 68% by negotiated and re-negotiating vendor service agreements.⏩ Stemmed FMLA abuse and reduced utilization 20% by instituting electronic tracking and monitoring and making a compelling case for outsourced processing.

Ada Michigan

In this role, I earned and applied my Global Benefits Certification insights to provide counsel, administration and interpretation as the company’s sole ERISA handler. I also oversaw FMLA, long and short-term disability, and the onsite health clinic for the its 4K HQ-based employees. Leveraging my insurance claims processing expertise, I wrote RFPs for 3rd-party administration of workers comp, short-term disability, FMLA and health clinic outsourcing, and was relied on throughout broker discussions and the vendor selection process. In addition, I trained HR Managers on benefits, co-authored the company’s first disabilities process and procedures workflow manual, and represented Amway on the Michigan Self Insured and Workers’ Compensation (WC) plan’s Board.

Ada, Michigan

Similar to my roles at BCBS of Michigan and Rush Prudential, at Amway I was accountable for all aspects of employee relations and its 300-seat contact center. In this role, I was proud to promote several to HRIS and Training leadership roles.

Greater Grand Rapids, Michigan Area

Grand Rapids

I acquired expert insight into insurance vendor SLA capabilities during tenures coding, billing and processing claims on behalf of leading insurance providers (BCBS of Michigan, Rush Prudential Health, HealthPlus of Michigan) and private physicians (a family practitioner and a gastroenterologist). HIGHLIGHTS:⏩ Established a healthcare claims quality center ranked #1 in Michigan and stood up an expert team of top claims and service specialists that stabilized key accounts in jeopardy. ⏩ Built (recruiting, training and onboarding) and led call center teams that supported customers and oversaw claims processing and KPI metrics management. ⏩ Gleaned provider perspective on the healthcare claims management process by performing insurance coding and billing for physicians.

Bs, Human Resources

Graduated with a Bachelor in Human Resource Management

Human Resources And Workers` Compensation

Bachelor Of Applied Science - Basc Human Resources