Lorraine Duran Email & Phone Number

Drive total store sales, understanding my role in sales growth and how my departments and team contribute to and impact total store profitability Manage Food & Beverage, food services, inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all GM areas of the store Develop a strategy and utilized workload planning tools to complete all scheduled workload ensuring are guest ready at all times Conduct regular check-ins with your team to ensure completion of tasks and workload Oversee GM Team Leaders workload planning including transitions, revisions and salesplans for all GM areas Drive fulfillment sales by leading the Fulfillment team to fulfill each order accurately and efficiently and deliver on each guest promise time Drive a culture centered in food safety; train, validate and coach team to deliver proper execution on all food safety standards and cleaning routines Lead an efficient operation to fund the sales culture Create a guest-obsessed culture that prioritizes the guest experience and delivers on store sales goals Manage a consistent experience for our guests by ensuring product is in stock, fresh, available, food safe, and accurately priced and signed on the sales floor with minimal disruption to the guest Assess all GM and Food & Beverage backroom and sales floor areas, walk Food & Beverage Standards to assess priorities in food and review GM/Food reporting to identify gaps and develop a plan to resolve Plan, lead and follow-up on organizational and operational change Develop and coach team to elevate their skills and expertise

-Models and holds team accountable for outstanding customer service.-Maintains high merchandise presentation standards-Owns in-stock levels, SET and door to floor processes. -Actively leads the team in planning and execution of all merchandise and visual elements in store, including the pricing and signing process.-Responsible for all stockroom processes, work safety initiatives, facility equipment, repairs and overall building maintenance.-Partners with store management team to source and hire talent for hourly & salary associates. -Plays active role in training and development of associates, coaches in the moment and addresses performance issues. -Schedule Efficiency

Greater Los Angeles Area

-Managed Flagship Outlet Store in Company-#1 New Store Opening in Company-Moved up in Volume ranks first quarter opened to Top 8 in Company. (#1 in Volume for California)-Trending 2 million+ for first year -Hired, Trained & Developed High Caliber Support teams during my tenure-Managed 25+ associates -Participated in New Store Openings and Massive Hiring -Flawless weekly schedule execution for both shipment & sales floor team -Executed & Communicated Well in Amazing Store Visits monthly from our SVP and quarterly visits from CEO, Board of Directors, Regional Directors & Loss Prevention Directors-Person of Contact while District Director was away. Managed & Overlooked 10+ stores-District Store Champion (trained District in Company roll outs & on going training tools)-Trained support managers in their certain Department of Responsibility -Executed bi-weekly Management meetings for seamless execution of current goals-Celebrated numerous Successes during tenure (Contest winner in FIC selling, ADS, Volume, Gift Cards, First to hit Goal for day, Lowering shrink....etc)-Bonused at minimum 9 out of 12 months, 3 years consistently -Only store to hit proforma goals in New Store Opening consistently -Lowered shrink in 2 of 3 stores managed-Provided Great Customer Service that was measured by our Secret Shop Reports (measured Quarterly)-Participated in Weekly District Conference Call (at times Executed entire Call while District Director was away) -Traveled to multi stores for hiring and training purposes & also while overseeing district while Director was away-Sought out by corporate for district training and company hindsight

Greater Los Angeles Area

-District Trainer (external / internal Management)-Responsible for the appearance of the store / Designated Visual Store -Monthly duty of leading the Field Visual Manager and District Manager on a detailed walk through of the store-Completed floorsets and fixture changes in a timely, efficient manner-Responsible for the completion of weekly visual updates and mannequins changes in windows and throughout the store-Created visually appealing displays and utilized smart merchandising techniques to to help generate sales -Monitored ADS and UPT and adjust merchandise needs to such reports-Participated in Corporate Floorsets held in the Company's Mock Store at Home Office-Always called upon to have a traveling visual team that would participate in New Store Openings, Executive Visits & Corporate Floorsets. -Constantly had a well trained bench that was promotable at any given time (management team and/or visual team)-Open Communication with Regional Manager and Executives -Managed 25+ employees -Flawless execution of weekly schedule-Participated in New Store Openings and Overnight Transition Stores -Amazing Customer Service measured by our Quarter secret shop reports-Participated in Weekly District Conference Call (any and all Visual Call Outs)-Seasonal Associate to Assistant Manager in less than 3 months of hire-Promoted to Store Manager in less 2 years

Greater Los Angeles Area

-Promoted to Store Manager within 3 months of hire date-Daily Inventory Counts-Managed 3+ Associates (Boutique like setting)-Monitored and Maintained ADS & UPT per company goal-Experienced Ear Piercer (infants to adults)-Trained & Developed Support Team-Managed / Overlooked 2 stores during the hiring process of a New Store Manager Achieved Company goals Monthly and Consistently -Provided Great Customer Service -Constant Repeat Customers