Lorraine Ely Email & Phone Number

United States

Los Angeles, California, United States

Dermalogica - Los Angeles, Usa

- Directed and delivered skin histology, ingredient science, retailing theater, treatment room protocols and innovation app/widget training to support sales teams’ underpinning knowledge and learning outcomes.- Sourced and directed implementation of Trakstar Learn (was MindFlash) - LMS as Dermalogica’s online training platform to the U.S. Sales force and Customer Care team.- Directed, planned and delivered quarterly, live (and virtual) New Hire Sales Corporate Orientation; trained up to 16 New Business Consultants in one week.- Collaborated with U.S. Global Education and U.S. Marketing teams to deliver the brand strategy through product innovation training and weekly updates for the team.- Collaborated with Human Resources to introduce and build a digital onboarding portal for new hire staff.- Presented onstage as the compare, for each U.S. Annual National Sales Meetings. Creatively designed theme, structured agenda, proofed and formatted presentations for each event. Introduced external guest speakers to the company for presentation, mainstage.- Trained in Wiley Brand Everything DiSC® communication styles. Delivered ongoing Everything DiSC® training to Business Consultants and District Managers through collaboration with external DiSC Training Consultants.- Focused on brand building by developing and directing Social Selling Instagram training for all levels, supporting the sales force’ achievement of KPI goals.- Designed Microsoft Power BI Data Analysis training through collaboration with Finance team, following platform customization.- Implemented 'Pepperi' and Salesforce .com CRM platforms introduction training to the sales team.- Collaborated with Senior Managers and General Manager to script the Medical Prospecting Presenter.- Developed a career based workshop for sales team to teach their undergraduate students and generate a future pipeline; collaborated with the team to ensure all needs and requests were met.

Dermalogica - Los Angeles, Usa

- Presented Dermalogica’s first, national, live ‘interactive webinar’ to support remote Inside Sales Accounts. Livestreamed using WebEx and included live skin care demonstrations, product knowledge and prize-winning quizzes.

Dermalogica - Los Angeles, Usa

- Developed New Hire Instructor orientation and corporate training programs and schedules.- Led the Regional Training Team and mentored the Senior Educator team via ‘Train the Trainer’ program.- Designed and re-launched the U.S. Dermalogica Company Vision Training, ensuring a strong company culture was upheld for onboarding new hires.- Performed curriculum presentations at Annual National Sales and International Educators Conference. - Filmed education training DVD’s for global Dermalogica Accounts.

Dermalogica - London Uk | Boston Usa | Los Angeles Usa Locations

- Managed training of U.S. Instructor team through live New Hire Onboarding, video/demo training modules and interactive training sessions, live class observations, feedback and evaluations.- Designed Thermal Touch Techniques (massage) routine for Dermalogica Thermal Body Therapies class and product segment. Collaborated with U.S. Marketing during product development and testing. Trained global Instructors prior to launch.- Filmed the first Dermalogica online product knowledge training course.- Presented a skin care demonstration at the Dermalogica biennial International Congress in Istanbul for 2,500+ professional skin therapists. - Conducted coaching, feedback and evaluations for Dermalogica and IDI Instructors to progress through the developmental level system.- Relocated to Boston for 14 months to elevate the New England district by managing the IDI Education Training Center, prospecting with the sales team, holding OnTour education events and delivering Account and Partnership School training.- Launched Dermalogica in Buenos Aires, Argentina with simultaneous translation. Delivered IDI "Creative Skin Care Techniques" class in tandem with co-Instructor.- Participated in product testing - both retail and professional.

International Dermal Institute & Dermalogica - London | Boston | Los Angeles Locations

- Specialized in teaching advanced, post-graduate International Dermal Institute (IDI) curriculum, including Original Speed Waxing Techniques, electrical facial modalities, skin histology, Reflexology, Aromatherapy, Chinese Diagnosis, Chinese Acupressure and Speed Waxing Techniques.- Designed and developed the IDI Advanced Face Massage course - structured the new face massage routine, class materials and trained the global Educators to deliver, in their respective countries. - Constructed and delivered creative skincare presentations and demonstrations at the Annual International Educator’s Conference; global training week.

England, United Kingdom

- Led a team of 10 Educators (faculty) teaching diverse topics to college students from age 16 to mature level, in skincare, speed waxing, body massage and hair care; technical skills, electrical facial and body modalities, theoretical knowledge, business management, retail sales and salon design.- Garnered the highest National Grade (One) for Further Education (FE) quality assurance and accountability inspections by delivering high quality teaching and learning in addition to implementing extra curriculum activities. These included - theatrical make-up, body painting techniques, Avant Garde hairdressing; which resulted in students winning entries for competitions at Regional and National levels.- Devised, delivered and assessed flexible learning programs to Beauty Therapy (Esthetics) and Hairdressing (Cosmetology) undergraduate students, to develop and maintain industry standards.- Designed the National Vocational Qualification (NVQ) assessment criteria for the nationally recognized, Nail Art Diploma.- Interviewed prospective students for enrolment, coached and mentored them along their education journey.- Delivered new student, 3-day, college orientation.

Milton Keynes, England, United Kingdom

- Head Beauty Therapist | Speed Waxing Expert | Electrologist | Massage Therapist | Facial Therapist | Make-up Artist | Nail Technician.- Implemented retail incentive schemes for staff, analyzed average bills, daily and weekly targets, client retention and opportunities to garner a new client base.- Provided a variety of skin and body treatments to build a repeat clientele and exceed service goals.- Prescribed Clarins skincare products for client homecare and retailed to exceed sales targets.- Led team meetings to create and maintain momentum across the full service hair and beauty salon.- Trained new Beauty Therapist (Esthetic) recruits to support their development and company progression.

Bachelor Of Arts - Ba, Liberal Arts And Sciences, General Studies And Humanities (Professional Studies)

Recipient of Outstanding Student Award - FIDM

Associate Of Arts - Aa, Theater Costume Design - Advanced Program

Showcased design and construction of theater costumes for FIDM Debut 2019 - The Magic Flute

Associate Of Arts - Aa, Fashion Design

- Designer of Tomorrow FIDM Scholarship - 2016 - Blackwell Scholarship - 2017 - “Red Dress” 2018 | American Heart Association ~ Go Red.

City & Guilds Of London Institute, Further And Adult Education Teachers Certificate (Faetc) 730

Units of Study: - Understanding roles, responsibilities and relationships in education and training. - Facilitate learning and development.