Atos IT Services UK Ltd (NS&I Account) –Project Manager• Short term contract position• Managing a portfolio of small change projects • Full lifecycle – IA, Design, Delivery, Close

• Customer journey, Customer experience, Communications.• PSD2 – Open Banking, Strong Customer Authentication, Fraud.• Landing complex changes within the bank, TOM changes, Business acceptance, Communications, Training, Stakeholder engagement.

Case Manager - Customer Redress Programme

Project Manager, Global Corporate & Financial Institutions - Complex CBO Migrations, Team Manager• Managing a team of 15 client facing GC & FI Relationship Client Managers.• Overseeing the migration journeys of complex Global Corporate and Financial Institution clients onto a new online platform.• Devising implementation plans for clients based on client software functionality & business requirements leading to individual migration project… Show more Project Manager, Global Corporate & Financial Institutions - Complex CBO Migrations, Team Manager• Managing a team of 15 client facing GC & FI Relationship Client Managers.• Overseeing the migration journeys of complex Global Corporate and Financial Institution clients onto a new online platform.• Devising implementation plans for clients based on client software functionality & business requirements leading to individual migration project plans.• Assessing Risks and Issues and escalating accordingly.• Creating and assisting with resolution of customer incidents.• Continuous engagement with all stakeholders, to include: Clients, Relationship Teams, Client Services, Transaction Banking, Digital etc.• Preparation of weekly business updates for senior stakeholder presentation.• Tracking of milestones and key deliverables against plan.• Attending key client meetings with Relationship teams. Show less

Implementation and delivery of project Rainbow involving the segregation & Separation of customers as part of large divestment programmeEnsuring the customer experience is untainted and transition can be achieved seamlesslyManagement of a Regional Implementation team / Data Management team to deliver expected results to time and cost expectationsEnd to end project life cycle management, track performance and escalate risk through the appropriate governance… Show more Implementation and delivery of project Rainbow involving the segregation & Separation of customers as part of large divestment programmeEnsuring the customer experience is untainted and transition can be achieved seamlesslyManagement of a Regional Implementation team / Data Management team to deliver expected results to time and cost expectationsEnd to end project life cycle management, track performance and escalate risk through the appropriate governance, identification and management of RAIDS and Risk Certification Project Manager, Global Corporate & Financial Institution Complex CBO Migrations, Team Manager• Managing a team of 15 client facing GC & FI Relationship Project Managers.• Overseeing the migration journeys of complex Global Corporate and Financial Institution clients onto a new online platform.• Devising implementation plans for clients based on client software functionality & business requirements leading to individual migration project plans.• Assessing Risks and Issues and escalating accordingly.• Creating and assisting with resolution of customer incidents.• Continuous engagement with all stakeholders, to include: Clients, Relationship Teams, Client Services, Transaction Banking, Digital etc.• Preparation of weekly business updates for senior stakeholder presentation.• Tracking of milestones and key deliverables against plan.• Attending key client meetings with Relationship teams.Preparing internal and external communications and engagement with senior stakeholders and cross divisional functions to achieve a common goal Involved in the preparation, review and sign of BRD’s, FSD’S, & TCR’S & CR’S, articulation of business requirements and engagement with IT, Subsequent UAT and Operational PassportsPreparation of implementation events to include project plans, status reports, readiness trackers, Run Books & Business Check OutProvide SME resource to a range of PWG, PCC, SSG functions Show less

• Relationship Management of circa 140 clients with full banking needs, ongoing monitoring and control.• Credit papers selected to be used as best practice for the network and asked to complete a secondment to the credit and risk department. • Completed credit audits of various business units. • Stepped in as Acting Head Business Centre to maintain operational integrity after departure of previous Head, maintain staff performance and appraisal. • Selected to join the Change… Show more • Relationship Management of circa 140 clients with full banking needs, ongoing monitoring and control.• Credit papers selected to be used as best practice for the network and asked to complete a secondment to the credit and risk department. • Completed credit audits of various business units. • Stepped in as Acting Head Business Centre to maintain operational integrity after departure of previous Head, maintain staff performance and appraisal. • Selected to join the Change Management team. Involved in 3 major projects to firstly acquire and incorporate a statistical analysis tool for use within the network and credit and risk to allow accurate credit grading and analysis of clients in line with Basel II, delivered under budget and on time.• Wrote and delivered the training material relating to the launch of the above application. Show less

• To manage a portfolio of circa 120 mid to large corporate customers, full credit management of exposure and risk as well as customer servicing.• Role split 50/50 between existing client focus, operating a full CRM strategy to service existing clients needs via cross selling and income uplift from portfolio. Secondly to gain new to bank business via referrals and networking to hit sales targets for income generation and cross sales to other business areas.• Individual lending authority… Show more • To manage a portfolio of circa 120 mid to large corporate customers, full credit management of exposure and risk as well as customer servicing.• Role split 50/50 between existing client focus, operating a full CRM strategy to service existing clients needs via cross selling and income uplift from portfolio. Secondly to gain new to bank business via referrals and networking to hit sales targets for income generation and cross sales to other business areas.• Individual lending authority awarded of £500k to include business and personal lending products, including mortgages, loans, credit cards, and overdrafts.• Sales performance figures of 174% of target after 8 months of the year meant nomination to national award ceremony. Show less