Lorraine Matthews
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Lorraine Matthews Email & Phone Number

Money Adviser | Community Coach | Vulnerable Customer SME at Cross Keys Homes
Location: Stamford, England, United Kingdom 9 work roles 1 school
1 work email found @crosskeyshomes.co.uk LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email l****@crosskeyshomes.co.uk
LinkedIn Profile matched
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Current company
Cross Keys Homes
Role
Money Adviser | Community Coach | Vulnerable Customer SME
Location
Stamford, England, United Kingdom
Company size
182 employees

Who is Lorraine Matthews? Overview

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Quick answer

Lorraine Matthews is listed as Money Adviser | Community Coach | Vulnerable Customer SME at Cross Keys Homes, a company with 182 employees, based in Stamford, England, United Kingdom. AeroLeads shows a work email signal at crosskeyshomes.co.uk and a matched LinkedIn profile for Lorraine Matthews.

Lorraine Matthews previously worked as Money Adviser at Cross Keys Homes and New Horizons Community Coach at Cross Keys Homes. Lorraine Matthews holds 9 Gcses - B'S And C'S, Gcse'S from Welland Academy.

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Email format at Cross Keys Homes

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*@crosskeyshomes.co.uk
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Profile bio

About Lorraine Matthews

Hi, my name is Lorraine...Following the last few years working as a Vulnerable Customer Support SME, in March 2020 I became a New Horizons Community Coach for Cross Keys Homes. After 18 months in the role I secured a permanent position in September 2021 staying at Cross Keys Homes as a Money Adviser.My role is to individually coach these identified vulnerable people to a successful outcome, predominately getting them back on track with their financial management and keeping them in their homes. Assessing needs and supporting clients through coaching, goal setting and budget managementI have experience providing solutions and fresh ideas which could support people within difficult circumstances. I am a competent, flexible and future thinking individual with the ability to work alone and as part of a team using effective communication skills. I have the ability to shape customer treatment approaches, take ownership of my workload using appropriate levels of investigation and exhibit empathy through out of the ordinary solutions. In 2019 I was part of a Multi Award Winning team who shaped and developed a market leading approach to support vulnerable customers in accessing products and services within the financial industry.In 2018/2019 I achieved qualifications in Counselling, Counselling Children & Adolescents, Cognitive Behavioural Therapy, Health & Social Care and Understanding Autism which I hope will support my continued involvement with vulnerable people who require support in being able to lead fulfilling lives.

Listed skills include Project Management, Microsoft Outlook, Microsoft Word, Lean Six Sigma, and 40 others.

Current workplace

Lorraine Matthews's current company

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Cross Keys Homes
Cross Keys Homes
Money Adviser | Community Coach | Vulnerable Customer SME
peterborough, united kingdom
Website
crosskeyshomes.co.uk
Employees
182
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9 roles

Lorraine Matthews work experience

A career timeline built from the work history available for this profile.

New Horizons Community Coach

Cross Keys Homes

Peterborough, England, United Kingdom

Providing support to those who are suffering financial pressures, at risk of social exclusion or on the brink of eviction. I individually coach identified vulnerable people to a successful outcome, predominately by getting them back on track with their financial management and keeping them in their homes.Working one-on-one with vulnerable people who are.

Mar 2020 - Sep 2021

Vulnerable Customer Support Sme

Yorkshire Building Society

Peterborough, United Kingdom

  • Supporting customers in accessing products and services when their circumstances prevent this.
  • Provide solutions to customers whereby they require our support which goes outside of policy.
  • Supporting the Group’s acceptable Customer Behaviour Policy by providing solutions to front line colleagues who are exposed to types of behaviour that can cause an impact to our colleagues, customers and the Society’s.
  • Supporting the business through our Working Group meetings… Show more
  • Supporting the business through our Working Group meetings, meeting regulatory and business requirements.
  • Supporting customers where Group decisions/changes may impact them and their ability to access our products and services, branch closures, account changes, withdrawal of facilities (cheque books), regulation changes.
Nov 2016 - Mar 2020

Customer Relations Officer

Yorkshire Building Society Group

Peterborough, United Kingdom

Complaint handler for the Group - current account, savings and mortgage cases.

Apr 2015 - Nov 2016

Change Implementation Co-Ordinator

Yorkshire Building Society Group

Peterborough, United Kingdom

Supported the processing of small changes and project implementation for the Group. Assisted in the change of sort code for the society following the end of the relationship with the Co-op who processed cheques, direct debits etc.

Sep 2014 - Apr 2015

Customer Records Assistant

Yorkshire Building Society Group

Peterborough, United Kingdom

Supported day to day ATM disputes, VISA chargebacks, Direct debit indemnities, Foreign cheques, processing of cheques, direct debits and BACS payments. BACS traces, Faster payment processing and tracing. Balancing of nominals/ledgers. Mortgage redemptions, deeds handling, refunding of overpayments on mortgage redemption. Land Registry investigation.

Jan 2012 - Sep 2013

Banking Services Assistant

Yorkshire Building Society Group

Peterborough, United Kingdom

Supporting day to day handling of R85 (UK interest & tax) and R105 (Gibraltar interest & tax) registration, ISA transfers, Interest calculations and adjustments, setting up direct debits on accounts, ISA reporting. HMRC work. Foreign nationality data collation. Responding to secure emails from customers through online banking and assisting branches and.

Feb 2008 - Dec 2011

Sales Assistant

Clarks

Stamford, Lincolnshire, United Kingdom

Aug 2004 - Jul 2006
Team & coworkers

Colleagues at Cross Keys Homes

Other employees you can reach at crosskeyshomes.co.uk. View company contacts for 182 employees →

KI Kirsty Ilett Kirsty Ilett Colleague at Cross Keys HomesCity Of Peterborough, England, United Kingdom, United Kingdom View → RW Rachel Whitehouse-Jones Rachel Whitehouse-Jones Colleague at Cross Keys HomesCity Of Peterborough, England, United Kingdom, United Kingdom View → AH Alan Holt Alan Holt Colleague at Cross Keys HomesPeterborough, England, United Kingdom, United Kingdom View → JK Janice Keane Janice Keane Colleague at Cross Keys HomesUnited Kingdom, United Kingdom View → CS Chloe S. Chloe S. Colleague at Cross Keys HomesStamford, England, United Kingdom, United Kingdom View → MA Melody Almond Melody Almond Colleague at Cross Keys HomesPeterborough, England, United Kingdom, United Kingdom View → KC Kiliana Chibanda Kiliana Chibanda Colleague at Cross Keys HomesCity Of Peterborough, England, United Kingdom, United Kingdom View → HM Helen Medhurst Helen Medhurst Colleague at Cross Keys HomesBourne, England, United Kingdom, United Kingdom View → MK Mary-Jane Kehoe Mary-Jane Kehoe Colleague at Cross Keys HomesUnited Kingdom, United Kingdom View → MC Melanie Cook Melanie Cook Colleague at Cross Keys HomesCity Of Peterborough, England, United Kingdom, United Kingdom View →
1 education record

Lorraine Matthews education

  • Welland Academy
    Welland Academy
    Gcse'S
FAQ

Frequently asked questions about Lorraine Matthews

Quick answers generated from the profile data available on this page.

What company does Lorraine Matthews work for?

Lorraine Matthews works for Cross Keys Homes.

What is Lorraine Matthews's role at Cross Keys Homes?

Lorraine Matthews is listed as Money Adviser | Community Coach | Vulnerable Customer SME at Cross Keys Homes.

What is Lorraine Matthews's email address?

AeroLeads has found 1 work email signal at @crosskeyshomes.co.uk for Lorraine Matthews at Cross Keys Homes.

Where is Lorraine Matthews based?

Lorraine Matthews is based in Stamford, England, United Kingdom while working with Cross Keys Homes.

What companies has Lorraine Matthews worked for?

Lorraine Matthews has worked for Cross Keys Homes, Yorkshire Building Society, Yorkshire Building Society Group, The Rocking Horse Nursery Stamford Limited, and Clarks.

Who are Lorraine Matthews's colleagues at Cross Keys Homes?

Lorraine Matthews's colleagues at Cross Keys Homes include Kirsty Ilett, Rachel Whitehouse-Jones, Alan Holt, Janice Keane, and Chloe S..

How can I contact Lorraine Matthews?

You can use AeroLeads to view verified contact signals for Lorraine Matthews at Cross Keys Homes, including work email, phone, and LinkedIn data when available.

What schools did Lorraine Matthews attend?

Lorraine Matthews holds 9 Gcses - B'S And C'S, Gcse'S from Welland Academy.

What skills is Lorraine Matthews known for?

Lorraine Matthews is listed with skills including Project Management, Microsoft Outlook, Microsoft Word, Lean Six Sigma, Microsoft Excel, Microsoft Powerpoint, Sharepoint, and Resolve.

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