► Deliver exceptional customer experience through frequent interaction with both internal and external customers ► Direct administration, coordination, and organization for leadership team; office and operational management, coordinate all staff events► Maintain Low Voltage licensing in all states to ensure requirements are compliant through precise document filings, tracking and renewals

► Provide superior customer service to existing member base; handle all internal and external inquiries with a high degree of diplomacy and emotional intelligence; assist colleagues to smoothly execute studio policies and procedures to ensure exceptional member experience► Community outreach, civic networking and collaboration; event coordination to promote brand awareness, lead generation and member referrals; drive campaign launches and ongoing sales promotions to retain and expand existing member base► Implement strategies with an understanding of the market, competition and changing conditions; align work priorities to meet and exceed monthly sales quotas and KPI’s

► Assist owner in executing business strategies, development of SOPs andworkflow to reduce employee attrition and increase employee retention;marketing and outreach programs to expand client base► Won colleague loyalty for supportiveness and consistency in collaborationstyle as strong but fair teammate; help create cohesive culture of “We” thatencourages contributions, acknowledges performance, and motivatespeers

► Point of contact for Board Members, Senior Leadership and Key Stakeholders► Support entire C-Suite with day to day project management and leadership priorities ► Pivot quickly on day-to- day project adjustments and delivery demands; move agilely within fast-paced work environment, reprioritizing projects as needed often with little or no notice

► Manage extensive personal calendaring and travel coordination across time zones, maintain databases; intermediary for partners, staff, vendors, family and friends of a high net worth individual and shareholder of 30+ active companies► Call and email screening; personal and professional meeting coordination, agenda, and action item tracking; ensure personal and professional project deadlines are met; on call 24/7► Oversee all personal financial data, activity and recordings; research, process and reconcile each transaction; maintain all personal assets, homes, vehicles, aircrafts and properties ► Host high-value VIP group events; lead end-to-end planning, including domestic/international group travel, accommodations, venue coordination, catering, logistics and budget ranging from $200k - $1M

► Co-built small to midsize business brokerage from bottom up; developed processes, workflow framework, marketing strategy campaign, and business development launches, and created customer experience protocols, standard operating procedures, metrics reporting structures, and business continuity plans► Managed calendaring, meeting schedule, databases, website editing, presentation materials, business set up structure, and legal files► Managed marketing analytics; launched and tracked AdWords results, email campaigns, and click-thrus and page views► Cultivated buyer/seller relations, assisted in due diligence, and coordinated deal logistics to ensure smooth closing process► Assisted in building sales pipeline commission of $1.8MM in 7 months► Performed on-the-spot strategic decision-making for launch support; set benchmarks/schedules, assessed deficiencies, identified roadblocks, and managed all deliverables within intense launch environment

► Directed administration, coordination, and organization for executive’s corporate duties, all business development efforts, and all property, facilities, and operational management; made travel arrangements, managed expense reports, scheduled meetings, governed calendar, and supervised PR► Expanded scope of duties to hold dual role in office management; ordered supplies, managed AP/AR, drafted internal and external client messaging, fielded and submitted technical requests, and governed all aspects of office systems and equipment► Organized high profile VIP events such as Formula 1/Circuit of the Americas showcases for private investors; venue set up/strike, catering, logistics, AV, and budget of $250k+► Developed forecast models, evaluated ROI, researched and quantified sale of e-commerce business, and coordinated sale of commercial property and hard assets

► Oversaw extensive calendaring and meeting coordination across time zones, travel planning and travel itineraries, expense reports, administration of files, call screening, meeting minutes and action item tracking, and daily logistics; prepared correspondence and statistical reports and researched and processed new business applications

► Developed business plan, set up business entity, secured commercial property lease, created and executed marketing plans and community outreach initiatives, built company website and drafted content, established client relations strategies, and executed services sales► Recognized and seized opportunities, took calculated risks, made bold decisions, and owned outcomes; created alignment on client engagement protocols, built internal and external business development strategies, and secured staff buy-in on milestones, approaches, and development goals to ensure expansion and retention objectives

► Provided administrative support, executive logistics, and marketing efforts; managed meeting calendar, prepared reports, screened inbound inquires, and processed client contracts

► Coordinated daily administrative needs for executives; managed calendaring, travel plans, and expense reports, filtered mail, tracked vacation/PTO requests of direct reports, placed meal reservations, fielded incoming calls, planned events, and prepared general correspondence► Pivoted quickly on day-to day project adjustments and delivery demands; moved agilely within fast-paced work environment, reprioritizing projects as needed often with little or no notice

► Tracked and aggregated analytics and then analyzed data and translated into useful reports and actionable items for growth management, market penetration, and consumer response initiatives► Managed commercial and residential properties, AP/AR, P&L statements, and balance sheets► Known for even-keel temperament, executive-level communication skills, on-point diplomacy, professional/social ease, thoughtful problem solving, and expectations management abilities

► Shepherded and audited lease and service agreements, billing, accounts receivable, aging reports, and occupancy reporting; supervised team of six, maintained LAN, IT equipment, and video conferencing system for over 200 clients ► Maintained high visibility; role-modeled always-available presence and hands-on project management; developed face-to-face relationships with all staff, solved problems, adjusted schedules, listened, encouraged, and assisted