Lorraine Ingleton Email & Phone Number

Gillingham, England, United Kingdom

• Proactively and visibly leading a high performing team of 15 - 20 agents.• Day to day workflow and medium/long term planning.• Completing reports for senior management.• Measure & monitor the quality of service provided by the team• Allocate and monitor daily workload.• Manage and prioritise workflow as required to ensure SLA’s are achieved • Working with account management team to ensure that all necessary detail is available to advisors.

Ashford, England, United Kingdom

• Manage large numbers of inbound calls to customers in a timely manner• Follow scripts when handling different clients• Identifying customer needs & clarifying information• Build sustainable relationships and engage customers both internal & external• Describe products, services and respond to all customer enquiries/questions/complaints• Process customer orders and card payments; ensuring all customer data is kept securely.• Complete ad-hoc tasks as required

Gillingham, England, United Kingdom

Responsibilities & Duties:• Responsible for a team of twelve, covering all aspects and duties of Credit Management.• Review each team member’s ledger, with advice/instruction provided in order to minimise potential bad debts.• Review and monitor payments received, working alongside Treasurer in relation to bank reconciliations.• Reviewing customer accounts prior to legal proceedings – Discuss alternative payment methods, benefiting both the customer and the company.• Ensuring that the team process work accurately and effectively according to set deadlines and ensuring that credit control procedures are adhered to.• Develop needs where required, to monitor staff performance against objectives while ensuring high levels of customer service is achieved, both internally and externally.• Assisting the Financial Operations Manager with departmental decisions, regarding improvements to current processes and procedures to ensure the continuation and growth of the Credit Management Department.• Authorising credit facilities for new customers, completing relevant background checks to ensure potential future risks are reduces whilst having a minimum impact to sales.• Attending sales meetings as and when required, to discuss and highlight issues from an accounts perspective.

Gillingham, England, United Kingdom

Responsible for authorising equipment orders, completing all relevant customer checks to ensure potential risk is minimised.Working alongside 3rd party finance companies as well as Henry Schein’s in-house finance company (Henry Schein Financial Services).Responsible for reducing DSO on equipment accounts, whilst improving cash collection and resolution to issues.Attending alternative sites within Henry Schein to discuss and resolve on-going issues with Senior Management team.

Margate, England, United Kingdom

• Credit Control – Dealing with Patients and Insurers• Banking• Generating Invoices/Credit Notes

Ashford, England, United Kingdom

Key Achievements:• Implementation of Credit Management Policy• Implementation of reporting methods• Implementation of cash targets and incentive scheme & improving cash collection processes• Reduction of DSO: August 2007 : 89; August 2011 : 63• Reduction of 91days+: July 2007 : £465,000; September 2011 : £4,000 Responsibilities & Duties:• Creating, implementing and managing the collection strategies for the business along with developing good working practice.• Implementing, developing and ensuring all aspects of the Credit Management Policy are effectively adhered to in line with the requirements of the business as well as providing full support for credit control personnel and processes.• Setting demanding but achievable cash collection targets; whilst monitoring collection performance to ensure cash targets are achieved as well as reducing the company’s DSO.• Provide management reports, facilitating the measurements of cash collection and company performance to Board Directors.• Provide cash forecasting information.• Completing all relevant credit checks on potential new customers; UK and international; whilst monitoring existing customers, to ensure exposure is minimised• Strive to achieve all objectives of a Credit Department; ensuring payments are received in accordance with authorised trading terms; effective use of payment methods, achieving cash collection targets; pro-actively manage& resolve disputes to both minimise impact on profits whilst maximising cash flow; providing an efficient but friendly service to internal customers and promoting a good working relationship across the company. • Dealing with Managers and Executives across the business. • Managing and developing the Credit Control Team through the appraisal process and dealing with any personnel issues raised.• Recruitment

Ashford, England, United Kingdom

• Reporting to the Senior Manager, responsible for a team of four, covering all aspects of Credit Management.• Responsible for the planning and efficient operation of all functions within Credit Control. • Monitor and review all cash forecasts to ensure payments are received as advised, resulting in team targets being achieved. • Each team member is reviewed and monitored with their sales ledger, with advice given to which process to follow in order to obtain payment for any outstanding monies.• Handling any customer accounts prior to legal proceedings to discuss alternative payment methods, which would benefit both the customer and the company.• Ensuring that the team process work accurately and effectively according to set deadlines and ensuring that credit control procedures are adhered to.• Develop needs where required, to monitor staff performance against objectives while ensuring high levels of customer service is achieved, both internally and externally.• Assisting the Senior Manager with departmental decisions regarding improvements to current processes and procedures to ensure the continuation and growth of the Credit Management Department.• Visit customers to resolve and discuss current issues.• In House System - SAP