Many different hats are worn by the Assistant Manager of an apartment complex so I do everything from "Sparkling" apartments (including scrubbing toilets!) to processing receipts. My favorite part, though, is face to face selling and customer service. Helping people find the perfect home and doing all I can to ensure they enjoy our community is very rewarding!

My responsibilities include customer service and sales, as well as administrative duties. I do everything from answering the phone to entering data for leases to resident retention.

Supervised team taking donations, sorting, cleaning and pricing.

Recruited in Nov. 2008 as a Recruiting Assistant; promoted in Mar. 2009 to Field Operations Supervisor. As Field Operations Supervisor, I oversaw eight Crew Leader Districts in four counties. I trained Crew Leaders and assisted in training Assistants, then monitored progress of Address Canvassing by interpreting reports and meeting daily with Crew Leaders to address problems quickly. My district completed its operation a month ahead of schedule. As Recruiting Assistant I recruited applicants for Census 2010 employment by distributing printed material and giving presentations, sometimes impromptu, on Census employment, secured free space for testing, and then administered a standard test to applicants. Strict confidentiality had to be maintained at all times. I continually exceeded recruiting goals.

Operated a retail antiques store from Feb. 1999 until April 2003. Responsible for purchasing, marketing, selling, bookkeeping, on-line auction sales and other functions as needed. After closing the store-front I focused on on-line auctions, participating in antiques shows, and maintaining a space in a group shop, until Oct. 2008.

Started as a Purchasing temp in Mar. 2007 to complete an environmental compliance project (RoHS); hired as an Admin. Assistant to HR and Engineering in July 2007. Laid off in Aug. 2008 as part of company down-sizing.Initially, I organized a project to research, identify and eliminate the use of heavy metals in the company's manufacturing process, in order to comply with the European Union directive on the Restriction of Hazardous Substances (RoHS), thus improving the order acceptance rate. As Administrative Assistant to Human Resources I enrolled new hires in the benefits program, scheduled interviews, maintained files, covered reception as needed and assisted with the Employee of the Month program. For Engineering I ran reports from an Excel database, used an Access database to enter MSDS information, and reviewed sales orders for completeness, while continuing the RoHS project.Look At This!, LLC Antiques and Gifts

Hired in Feb. 2003 as a driver for special-needs students, responsible for safely transporting them to school or other activities. I was promoted to Billing Clerk, while still filling in when needed as a driver. Billing assignments included tracking and calculating trips, data entry and monthly billing. I designed and implemented an improved trip-tracking system, resulting in increased billing accuracy and easier research of customer inquiries.

Hired in May 1986 as Estimator for the Printing Shop, promoted in 1988 to Customer Service Manager, and then moved to Customer Relations Supervisor for the Printing Shop. The focus of my job was to coordinate complex printing orders for various departments within the University, often with stringent deadlines. I met with customers to determine their needs and prepared orders for the production department. I calculated prices upon request, worked with outside vendors when necessary, purchased inventory, billed completed orders (over $1 million per year), and maintained files. I also gave presentations on the services we provided. I supervised and trained up to three clerks in the department, plus additional student workers.