Lorraine Kneebone Email & Phone Number

Edinburgh, City Of Edinburgh, Scotland, United Kingdom

SmartPA are the leading experts within the PA, Secretarial and Administrative sector. Through industry expertise and experience, SmartPA deliver the very best in outsourced back office support and Managed Services to the business community. SmartPA’s solutions are highly effective and flexible to your needs, whilst being cost effective.An experienced professional, Lorraine worked within the Corporate world for 30 plus years, the last 20 of which have involved supporting and working closely alongside senior Executives in The Royal Bank of Scotland. More recently, Lorraine also has experience providing Virtual Assistant support to small business start-ups.Lorraine is known as being passionate, determined and very hard working, as well as being hugely customer and commercially focused. She sets herself exceptionally high standards and stretching objectives and thrives in fast paced, reactive environments. At SmartPA we work on a package-based model. Providing you a fixed figure for cash flow with no hidden costs. Our packages include:• A dedicated account manager – fully SmartPA Accredited• Access to a team of over 200 professionals, with a variety of specialist skills• Immediate access to assistance at any time between the hours of 09:00 - 17:30 (evenings and weekends by prior arrangement with your account manager)• Holiday, sickness and maternity cover• Built in flexibility, handling small bursts or temporary fluctuation of support levels.• We offer both standard and tailored packages, prices for which are tailored to the individual.https://smart-pa.comhttps://twitter.com/Smart_PAhttps://www.facebook.com/SmartPA1/

Edinburgh, Scotland, United Kingdom

In this role I work closely with the business owner, undertaking a range of typical Personal Assistant type activities, including;• Managing expenses, diary, stock control, invoicing and responding to customer enquiries• Supported in the development of company website and ongoing social media strategy• Researched and produced a Health & Safety Risk Assessment • More recently, researching all government and bank support available to small businesses during the current pandemic

Edinburgh, United Kingdom

I worked in partnership with HR Directors and HR Business Partners, playing an integral role in influencing overall people strategy, and supporting delivery of People Plans. A key element of the role was proactively tracking and sharing employee trends and insights, identifying 'hotspots' and recommending and developing interventions as required.

Edinburgh, United Kingdom

I led and managed the HR Advisory Contact Centre and Disability Support Teams to provide excellent customer service and meet all SLAs. I had direct responsibility for c 70 employees. Additionally, as a member of the Leadership Team, I contributed to effective leadership of the wider department team, including development of strategy, driving excellence via continuous improvement, ensuring above industry norm employee engagement and facilitating strong business performance and customer delivery.

Edinburgh, United Kingdom

I managed, motivated and developed the skills and knowledge of a team of professional HR Advisors (c.14). These Advisors had responsibility for delivery high quality advice to Line Managers on a wide range of Employee Relations issues such as Absence, Discipline, Grievance and Performance Management.

Edinburgh, Scotland, United Kingdom

In this role, I carried out all aspects of a typical Executive Assistant, including inbox, diary and travel management as core elements of the role, but which also included the likes of,• Keeping the Managing Director up to date on all business issues, evaluating significance and recommending relevant courses of action• Preparing Executive Briefings and Powerpoint Presentations on a multitude of business issues for the Managing Director of Cards, the Chief Executive of the Division, and the Group Chief Executive• Secretariat to the Cards Board and various other Executive Committees, producing high quality minutes and ensuring precise logistics and papers for all Board members.• Initiating complaint resolution with any customers who made contact with the Bank’s Executive about any card related matters.