Lorraine Lam Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Toronto, Ontario, Canada

- Efficiently navigating quick restaurant turnovers in fast-paced brunch settings and evening service - Maintaining wine and food service in a professional and warm manner- Effective communication of daily features, rooted in seasonal rotating menu, to guests- Warmly cultivating a hospitable and inviting dining experience for each guest at the restaurant while building relationships with regulars- Maintaining friendliness and efficiency in a fast-paced environment- Supporting bar service and preparing drinks to guests

Toronto, Ontario, Canada

- Diligently gather weekly observations via walk-arounds to gather insights to support the BIA to create a path forward with supporting the needs of business members and the wider community - Effectively create relevant training material and resources through print and workshops, including educational material around bigger picture policies that affect day-to-day operations- Meaningfully engaging businesses one-on-one to support with issues that arise, creating networks of supports between other businesses, Councillor, and residents - Cultivating meaningful community partnerships across the City across different BIAs

Toronto, Ontario, Canada

Providing exceptional customer service to guests before, during, and after mealsEffective communication of daily features, special promotions to guests Maintaining wine and food service & providing recommendations in a professional and warm manner, resetting in between courses Accurately noting and delivering food and drink orders, as well as accommodations, in a timely fashion and throughout entire meal service Organizing and maintaining reservations and inquiries Tactfully and professionally navigating customer dissatisfaction, complaints and conflicts while ensuring each guest feels heard and cared for

Toronto, Ontario, Canada

Intensive Case management:- Provide intensive, low threshold, portable, individualized case management supports to people experiencing barriers and other complex issues- Engaging in assessment and collaboratively developing intervention plans with clients- Providing supportive counselling, information and referrals, and casecoordination to clients- Utilizing low threshold and client centred strategies to assist clients to gain access to services and supports- Rendering crisis intervention in relevant situations and making referrals toother agencies if necessary- Doing advocacy work on behalf of clients- Providing accompaniments and home visits as needed2. Outreach:- Conduct street outreach and outreach to encampments, drop-ins and other centres/agencies used regularly by people who are homeless and under-housed- Utilize low threshold and client centred strategies to build relationships with clients- Provide overdose prevention and harm reduction education and counselling3. Community Capacity Building:- Engage with this community to access appropriate resources around health, poverty and homelessness- Work collaboratively with the community, community partners and stakeholders to develop and implement action plans that address issues around health, poverty and homelessness- Develop, plan, implement and evaluate community based initiatives by applying health promotion strategies such as community mobilization, advocacy, healthy public policy and health education4. Advocacy:- Participate in systemic advocacy, grassroots organizing, awareness raising and public education for positive social change via involvement in community-based committees and networks- Participate in coalitions and groups that seek to influence public policy and engage in advocacy and social action related to homelessness, harm reduction and other relevant social justice issues

Toronto, Ontario, Canada

- Maintaining wine and food service in a professional and warm manner- Accurately noting and delivering food and drink orders, as well as accommodations, in a timely fashion and throughout entire meal service - Tactfully and professionally navigating customer dissatisfaction, complaints and conflicts while ensuring each guest feels heard and cared for - Warmly cultivating a hospitable and inviting dining experience for each guest at the restaurant while building relationships with regulars- Maintaining friendliness and efficiency in a fast-paced environment- Participate in staff training and development to maintain professional knowledge

Toronto, Ontario, Canada

- Maintaining beer and food service in a professional and warm manner- Preparing alcoholic and non-alcoholic drinks to guests- Maintaining warm interactions with customers and assessing needs and preferences of guests and making recommendations - Accurately noting and delivering food and drink orders, as well as accommodations, in a timely fashion and throughout entire meal service - Warmly cultivating a hospitable and inviting dining experience for each guest at the restaurant while building relationships with regulars- Participate in staff training and development to maintain professional knowledge

Toronto, Ontario, Canada

- Supervising people to administer their own drugs- Diligently assessing, responding to and managing overdose events, and providing overdose prevention eduction and support - including providing harm reduction materials and education - Effective conflict de-escalation with or among participants - Meaningful counseling, education, and referrals to health and social services - Accurate recording of data as required

Toronto, Ontario, Canada

- Warmly creating a hospitable and inviting dining experience for each guest at the restaurant while building relationships with regulars- Maintaining friendliness and efficiency in a fast-paced environment- Accurately noting customer food and drink orders and accommodations and multi-tasking effectively- Tactfully and professionally navigating customer dissatisfaction, complaints and conflicts while ensuring each guest feels heard and cared for - Attentively attending to each guest’s unique needs and accommodations through entire meal service

Remote

- Diligent maintaining of organization’s social media and online communications (i.e. newsletters, emails, etc.) for international spiritual community - Using online tools to build intentional faith and spiritual community and facilitate discussions and reflections - Dignifying, empowering and creative story-telling through diverse mediums to inspire hope in spirituality

Toronto, Ontario, Canada

- Compassionate and trauma-informed relationship-building characterized by warmth, trust and mutual respect to develop long-term, accessible and non-judgemental relationships with vulnerable community members in a variety of settings - Firm and effective advocacy for the needs of community members through navigating systemic structures in a variety of contexts: government programs, lawyers shelters, jails, hospitals, legal system, community resources, etc.- Professional liaising and wide network of partnerships and collaboration with neighbours, businesses and wider community stakeholders to foster positive relationships of mutual care and reciprocity- Active advocacy and organizing with groups like Toronto Drop-in Network, Church-Wellesley Neighbourhood Association, Shelter Housing Justice Network - Identifying, recruiting, supervising and developing pool of consistent community volunteers and peers with trauma-informed and strengths-based approach, recognizing lived experiences and survivor perspectives -Efficient operating and prioritizing of tasks and budgeting in collaboration with Kitchen Manager to ensure smooth and hospitable drop-in meal programs, navigating multiple tasks and requests in a high-intensity and fast-paced setting - Meaningful participation in Toronto Overdose Audit Taskforce (COVID-19)- Creating and offering public workshops and speaking endeavours on matters of anti-oppression, de-escalation training, housing & homelessness and harm reduction- Maintaining organization’s website, social media content and branding details to build continuous relationships with new and existing supporters and bring awareness to social realities to promote awareness and action - Collaborative relationship-building with local media contacts to communicate pressing relevant matters to larger public

Toronto, Ontario, Canada

- Warmly creating a hospitable and inviting dining experience for each guest at the restaurant while building relationships with regulars- Maintaining friendliness and efficiency in a fast-paced environment- Accurately noting customer food and drink orders and accommodations and multi-tasking effectively- Tactfully and professionally navigating customer dissatisfaction, complaints and conflicts while ensuring each guest feels heard and cared for - Attentively attending to each guest’s unique needs and accommodations through entire meal service

Bachelor Of Social Work - Bsw, Social Work

Bachelor Of Arts - Ba, Double Major: Sociology & Music