Highly motivated individual with a demonstrated history of working in the hospitality and tourism industry. As a previous Reservations Officer at Maanzoni Lodge, I was tasked in: Answering incoming calls, handling guest's complaints via phone, email and walk-ins where I acquired a set of skills including: Customer Service Skills, Communication Skills, Problem Soling Skills and Sound Telephone etiquette. Strong operations professional with a Degree in Tourism Management from Kenyatta University .Recent graduate of Digital Customer Service where I polished up my Multi-tasking skills, Typing skills and Customer service skills.