Working across 10 salons and directly assisting 3 directors to carry out day-to-day management at Head Office. Responsible for staff management including recruitment, talent management, staff inductions & training marketing campaigns and HR administration. Overseeing financial management, accounting and payroll for 100+ employees across 5 separate companies. Also responsible for Head Office & cross-company customer service and quality assurance, including handling client feedback & complaints. Managing PR bookings & tracking, and website management.

Managing records across 7 salons, including managing and fulfilling invoices, orders and coordinating communications. Providing sales and customer services such as sourcing, purchasing and assisting with queries from staff. Fulfilling additional HR duties including recruitment and HR administration.

Arranging and managing bookings in person, over the phone and online via Salon Iris software. Supporting additional office and sales duties including stock taking, cash management and customer service.