Build and deliver the change management strategy to ensure support and buy-in for improvement projects.Using the Shared Governance and Women’s Empowerment Alliance groups to assist in developing site improvement goals and objectives and coordinate and champion activities to meet or exceed yearly goals. Ensure effective stakeholder management to deliver and maintain effective improvement project sponsorship.Use analytical and business process management to develop full scale project plans to improve.Collaborate with Shared Governance and leaders to improve communication and processes.Implement, coordinate, and maintain new services for Houston Methodist West Hospital such as Health Post Online Scheduling and Athena Coordinator.Lead projects to drive sustainable transformation and deliver important and tangible impact, by integrating three dimensions: technical system, performance management, and mindsets & behaviors. Managed the extraordinarily successful project for booster compliancy at Houston Methodist West Hospital ending with a compliancy rate of 95% for employees.Report analysis using Crimson, Salesforce, Stratasan, Marketware and Tableau.Collaborate, communicate, and coordinate with program leader, executive leadership/sponsor to ensure that the program vision, strategic goals, and needs are being met.Communicate, negotiate and problem solve with clinicians and other stakeholders.Coordinate and manage project interdependencies and resources.Define, plan, and oversee the individual projects or scope of work needed to reach the targeted program goals.Develop the content of status reports, analyze results and troubleshoot problem areas; proactively manage changes in program scope; identify potential crises and devise contingency plans. Coordinate with physician liaisons to provide IT support to offices.Identify and research potentials clients.Maintain and build client base through consistent interaction, marketing and customer service efforts.

 Reporting: Produce reports analyzing call trends. Collaborator: Assist team members in answering calls, addressing service or escalation issues, and applying independent decision making to resolve problems. Documentation: Develops, populates, documents and maintains the campus enterprise directory, directory connectors and account provisioning systems. Document help desk support procedures using Share point. Maintains audit trails of security maintenance activity. Maintains current technical knowledge and skills necessary to support the defined system architecture model. Performs other duties assigned. Produces relevant reports to monitor, report, and evaluate these statistics. Provides guidance on the development of metrics, KPI’s, and reports needed to measure the health and status of services. Troubleshooting and root cause analysis of related service-impacting issues. Works with information technology architects, database administrators, and information security and compliance units to develop access and authentication models. Call Tracking: Document calls using Heat and Change Gear CRMs. Interviewing: Participate in the migration, basic configuration and roll out of new or upgraded hardware. SecurID RSA identify and access management. Select candidates for open positions. Stay current on system and platform vulnerabilities and provide tailored security recommendations to maximize business usability and platform security. Update antivirus on workstations.

•  Remote access management:o Implemented technology using PCAnywhere for remote transcriptionists to work from home.o Monitored internet activity using Websense.o On Call for Security related or connectivity issues.o Participate in the migration, basic configuration and roll out of new or upgraded hardware.o SecurID RSA identify and access management.o Stay current on system and platform vulnerabilities and provide tailored security recommendations to maximize business usability and platform security.o Updated antivirus on workstations

Help Desk support; User administration; Macintosh environment

Help Desk support; atm machine support; software and hardware support.

Help Desk support; account provisioning; running test cases; TSO; mainframe support