Lorraine Smith Email & Phone Number

An accomplished IT professional with experience in Service Transition, Design, and Delivery, complemented by a solid technical support background. Extensive experience in structured ITIL environments. Strong problem-solving, organisational and communication expertise. Proficient in creating comprehensive Service and Process, documentation and workflows, as well as translating technical concepts into clear, non-technical language. Motivated to work collaboratively and inclusively, and to inspire and support colleagues. Adept at analysing future requirements and roadmaps to develop, improve and implement new solutions aligned with product strategy and capable of making agile decisions and delivering excellent results under pressure and within constraints. Self motivated and confident in managing Transition activities for high numbers of concurrent projects. Builds and maintains strong and effective relationships & shares knowledge. Possesses the flexibility and adaptability to embrace change and challenge the status quo. Experienced in coordinating and providing governance for pre-sales and in-flight projects throughout their lifecycle.Brings a comprehensive understanding of service design across the ecosystem. Ability to standardise functions and processes and identify areas for continual service improvement.An accomplished technical analyst with a good understanding of information technology and systems gained through extensive experience in structured ITIL service/support environments. Excellent problem solving skills and a desire to succeed. Planning, transition, operability testing, acceptance into service and documentation competencies. Excellent understanding of operational security & business risk. Process driven. Used to working in secure environments.Key Skills:Service Design and TransitionProject Governance & assuranceService DesignRelationship BuildingActively supporting collaboration and inclusionTeam LeadershipPerformance ManagementOperational ExcellenceDocumentation and Process ManagementSub Contractor ManagementChange ManagementIncident ManagementContinuous Service ImprovementTechnical AnalysisTroubleshootingITIL CertifiedMental Health First Aider & Wellbeing Champion

• 

  University Of Northampton

  First