• Short Duration Contracts that help organizations streamline & create efficiencies• Utilizes lean process improvement tactics to identify waste & fill gaps• Manages day-to-day marketing operations• Develops & maintains relationships with local & online network• Created & refines marketing standard operating procedures to ensure brand consistency• Manages budget end-to-end for all events & operations• Grows event calendar and executes experiential marketing tactics

• Managed and led the Customer Success team through 10+ different product roll-outs valued between $1M and $5M each• Collaborated & Coordinated with Regional & Corporate Sales teams to execute customer service strategies• Created and implemented operational processes and procedures to reduce costs and increase labor efficiencies in the department• Provide cost-effective and proactive solutions to customers through data analytics, active engagement, and thorough product knowledge• Upsell customers on value-added equipment upgrades and SaaS products that deliver an increase in total revenue per customer • Created, developed, and led training and development programs in large groups related to project management, advanced Excel skills, and leadership development• Problem solved and closed the loop for complications from: product delays, implementation, or technical problems• Reduced expenses by utilizing pattern analysis within the Project Planning and Project Execution phase of product & SaaS Roll-Outs• Delegated tasks and created accountability schedules for team members to ensure timely and accurate project completion• Developed and implemented project costs analysis tools to review profit and loss in real-time and provided suggestions to management for cost improvements and analysis. • Mentored employees and created a positive culture and environment within the department • Acted as the Voice of the Customer to develop new products with Product Management, C-Suite, and Manufacturing that included product testing and approval

• Created a positive impression for patients, family members, and visitors• Managed and organized confidential patient documentation under stressful situations and a time-sensitive environment• Worked closely with doctors to ensure patients were properly cared for and their information was communicated in a concise and accurate format

• Led and managed a team of 20 people on a daily basis to ensure a positive experience for clients• Developed talent acquisition tactics for housekeeping positions that increased the employee retention rate from 40% to 73% • Created processes through analysis and employee feedback resulting in a 53% increase in productivity• Proactively negotiated inventory costs to reduce expenses by 5% by sourcing new vendors and building relationships• Built and developed trusted relationships with multiple teams by facilitating team-building activities• Coordinated employee offsite celebrations & summits• Created skill-based workshops for employees for career advancement

• Created and implemented hiring, training, and coaching processes and systems that increased employee retention by 25%• Formulated and executed innovative sales and marketing tactics, driving revenue growth of more than 30% year over year• Played a pivotal role in the development and launch of new hotel products and services, aligning them with evolving customer needs and market trends• Managed all aspects of the event planning cycle for corporate, wedding, and staff events, ensuring seamless execution and client satisfaction• Provided oversight for the day-to-day operations of the hotel and restaurant, guaranteeing the highest levels of service quality

• Accountable for creating an inventory management system• Developed a service product to increase revenue by 5%• Dispatching and diagnosing hospital equipment service calls

Provided support in the management of production processes in a biomedical manufacturing company. Excellent performance resulted in appointments to all production segments of the business.