• Collaborates with international Pfizer and TMG colleagues, subject matter experts, and stakeholders to create engaging and effective training solutions for Pfizer’s Global Engineering department.• Develops courses, eLearnings, videos and other solutions regarding Pfizer equipment, systems, governmental and safety regulations, workflows, and technical processes.• Uses modern instructional design and development methods such as microlearning, gamification, and scenario-based interactions, using tools such as Articulate 360, Synthesia AI, and Camtasia, all within an AGILE project management framework.

Notable Clients: Brightspeed, Duke Energy, American Tire Distributors (ATD), Outlier AI• Strategizes with businesses, institutions, and non-profits to develop and implement scalable learning solutions that enable companies to achieve professional development goals and business objectives. • Serves as expert learning consultant, curriculum manager, training leader, instructional designer, learning architect, facilitator, and multimedia developer for diverse regional, national, and international clients.Key Achievements: • Developed training and guidelines for a fully scenario-based assessment strategy at Duke Energy, aimed at increasing authenticity and effectiveness of online assessments by making them behavior-based. • Re-designed the Brightspeed operation support training curriculum by developing SCORM packages for asynchronous eLearnings, dramatically increasing scalability, efficiency, engagement, and consistency. • Developed and continues to maintain one of the longest running new user orientations for Second Life virtual world, freely available to over 70,000 users of the platform.

• Developed innovative learning solutions that dramatically increased learner engagement and improved scalability of training by leveraging asynchronous, self-paced, and automated strategies. • Provided guidance to stakeholders and leadership on instructional strategies, business goals, project prioritization, and learning technologies, to support, enhance, and diversify offerings. • Collaborated with subject matter experts and cross-functional teams to improve learning design.• Consulted with leadership and customers to recommend and redesign existing curricula to meet changing business objectives and to stay on top of updated national regulations. • Used leading edge instructional design models and technologies to create interactive trainings. • Analyzed effectiveness of learning solutions to promote continuous process improvement.• Provided support and instruction to leaders and learners on effective use of learning technology. • Implemented AI voiceover system, eliminating paid narration and saving thousands of dollars yearly

• Scoped, planned, managed and executed complex, mission-critical instructional design projects impacting multiple lines of business, thousands of employees, and millions of customers nationwide.• Led the assessment team in providing reliable, valid, scalable, adaptive assessments and surveys. • Solutioned learning needs using modern methodology such as ADDIE, AGILE, and microlearning. • Guided, developed, coached, and managed the work of a diverse team of instructional designers.• Provided L&D-wide trainings on universal accessibility, microlearning, and effective assessment strategies. • Championed and led Accessibility Committee to develop CustOps first Universal Accessibility standards.• Collaborated with national teams of stakeholders, SMEs, clients, and colleagues on learning experiences. • Streamlined the assessment development process to increase accuracy, efficiency, and engagement. • Partnered with leadership to create and pilot the first supervisor competency evaluation.

• Scoped and managed complex teaching & learning projects and high priority initiatives.• Mentored and monitored progress of junior staff, colleagues, and contractors on L&D projects.• Applied the latest adult learning methods to create comprehensive courses and curricula aligned to support business-centric behavior changes for new and existing Charter employees.• Conducted project management, instructional design, and development & deployment of facilitated and non-facilitated learning interactions for thousands of learners. • Collaborated with national teams of stakeholders, SMEs, clients, and colleagues on interaction experiences, learning blueprints, curricula, storyboards, learning scenarios and more.

Notable Clients: UNC System, American Cancer Society, Star Journey• Strategized with businesses, institutions, and non-profits to implement scalable learning solutions that enable professional development goals and objectives.• Instrumental in developing the first virtual UNC System Teaching and Learning with Technology conference, moving the conference from fully in-person to fully virtual, saving the UNC system hundreds of thousands of dollars in travel and conference costs, and increasing outreach from regional to international.• Developed a fully virtual, immersive cancer education program, educating hundreds of visitors about cancer risks of smoking, STDs, and sun exposure, and promoting prevention methods and support services.

• Provided instructional design, research support and teaching assistance to doctoral faculty. • Designed departmental websites, engaged in survey development and delivery, data collection and analysis, e-learning systems administration, and other duties. • Applied adult learning theories to develop engaging learning experiences for college students. • Supported faculty and students in learning experiences, and facilitated in person & online classes.• Created synchronous and asynchronous learning activities.

• Managed and led high priority projects impacting over 8000 university students and 250 faculty members.• Supervised instructional design/LMS support staff, growing learning support services by 400%.• Engaged with various departmental leaders to develop the first eLearning support website for users.• Developed, oversaw and promoted faculty eLearning professional development sessions.• Launched and developed UNC Charlotte’s first online virtual world teaching and learning initiative.• Innovated regular campus-wide faculty e-learning showcases, providing forum to share best practices.• Implemented UNC Charlotte’s first student e-learning assistant program, providing thousands of online students with evening and weekend online course support.

• Designed, developed, and led the first faculty training program for Distance Education (DE) faculty. • Provided Instructional Design for all Distance Education programs, increasing the DE program by 250%.• Developed the first online course orientation for DE students, reducing orientation cost by over 75%. • Developed and Implemented Storyboarding course development process to increase eLearning adoption.

Provided end-to-end instructional design and course development support and training to the faculty and staff involved in the development and delivery of UNC Charlotte's Distance Education programs.