Lorraine Webster Email & Phone Number

Isle Of Lewis, Scotland, United Kingdom

Setting up a new start up branch from day 1. Working with KPI’s to progress the branch from month to month. Exceeding expectations by putting in the time and hard work to create a successful branch. Responsible for recruiting HGV drivers , putting them into contract work, fast paced and busy environment working with over 150 drivers and giving a professional and personal service. Keeping in touch with clients to meet their demands and supplying what they require. Administration is imperative and kept up to date with a booking sheet produced via excel, also working on FLO system, DVLA checks on drivers licences are completed at recruitment and then checked every 3 months. Keeping updated with compliance legislation and driver neg. Visiting clients, to discuss contracts and their requirements is an essential role, and providing a personal touch to each account which gives a more personal insight. A 360 role is undertaken to fulfil this criteria and multitasking and diary planning essential.

Atherstone, Warwickshire, United Kingdom

Responsible for recruiting HGV drivers , putting them into contract work, fast paced and busy environment working with over 150 drivers and giving a professional and personal service. Keeping in touch with clients to meet their demands and supplying what they require. Administration is imperative and kept up to date with a booking sheet produced via excel, also working on FLO system, DVLA checks on drivers licences are completed at recruitment and then checked every 3 months. Keeping updated with compliance legislation and driver neg. Visiting clients, to discuss contracts and their requirements is an essential role, and providing a personal touch to each account which gives a more personal insight. A 360 role is undertaken to fulfil this criteria and multitasking and diary planning essential.

Atherstone, Warwickshire, United Kingdom

Responsible for recruiting HGV drivers , putting them into contract work, fast paced and busy environment working with over 150 drivers and giving a professional and personal service. Keeping in touch with clients to meet their demands and supplying what they require. Administration is imperative and kept up to date with a booking sheet produced via excel, also working on FLO system, DVLA checks on drivers licences are completed at recruitment and then checked every 3 months. Keeping updated with compliance legislation and driver neg. Visiting clients, to discuss contracts and their requirements is an essential role, and providing a personal touch to each account which gives a more personal insight. A 360 role is undertaken to fulfil this criteria and multitasking and diary planning essential.

Tamworth

Responsible for recruiting HGV drivers in a boutique business, putting them into contract work, fast paced and busy environment working with 30-50 drivers and giving a professional and personal service. Keeping in touch with clients to meet their demands and supplying what they require. Administration is imperative and kept up to date with a booking sheet produced via excel, DVLA checks on drivers licences are completed at recruitment and then checked every 3 months. Keeping updated with compliance legislation and driver neg. Visiting clients, to discuss contracts and their requirements is an essential role, and negotiating rates, most of the work and planning is via phone, so interactions with the clients gives a more personal insight. A 360 role is undertaken to fulfil this criteria and multitasking and diary planning essential.

Market Harborough

Employed to manage Reception and responsible for 3 members of staff, Implementing a new system for reservation bookings for online, in cooperation with late rooms.com, bookings.com and best western. Supplying the Hotel manager with the reception rota on a weekly basis, checking guests in and out and giving a high service of professionalism at all times. Duty management consisted of ensuring the bar tills were cashed up and closed down at the end of the shift and that till readings and cash balanced accordingly, overseeing functions and co-ordinating the smooth operation of meals being served.. Delivering stock to the bars and restaurant to maintain efficiency of service.

Portsoy, Aberdeenshire

Owning this freehold public house was a fantastic opportunity as it was located on the front of a 300 year old harbour with immense potential. On purchasing the business the first step was for refurbishment throughout but still in keeping with the Olde Worlde tradition of a 300 year old property.This increased business along with a change of menu and enhanced staff. I was responsible for:Overall daily running of the business Stock orderingStaff rotasBook keepingStaff payments I liased with the accountant on a weekly basis and also ran the kitchen as a full time cook. Business plans were drawn up annually to provide the growth of the business and when selling the property the overall profit margin had increased considerably. I had to ensure that the licences for the premises were updated annually and that insurance liability were in line with the premises,

Tegryn, Pembrokeshire

First acquisition of business property:Owning this freehold public house was a fantastic opportunity as it was located in a village with immense potential. On purchasing the business the first step was for refurbishment throughout but still in keeping with the 150 year old property.This increased business along with opening thenhanced ste dining room and increasing staff. I was responsible for:Overall daily running of the business Stock orderingStaff rotasBook keepingStaff payments I liased with the accountant on a weekly basis and also ran the kitchen as a full time cook. Business plans were drawn up annually to provide the growth of the business and when selling the property the overall profit margin had increased considerably. I had to ensure that the licences for the premises were updated annually and that insurance liability were in line with the premises.

Tamworth, Staffordshire

Advising the habitants of Tamworth regarding council Tax and answering their queries. This could range from setting up direct debits to ordering Bailiffs and attending court. The work was extremely varied with lots of customer interaction either face to face or on the telephone this work included:Bill adjustments Council Tax proceduresBailiff accountsDirect debitsBusiness ratesGeneral enquiriesAdministrationcustomer care

Dealing with application forms for vacancies, filing, customer care, administration work, advertising vacancies through local media and online, using databases, photocopying all application forms ready for selection process, organising meeting rooms, employer confidentiality.

Working for the Mayor of Tamworth, assisting in his/her daily activities, updating the diary and all general administration within a busy office. Responsible for organising two dinner dances galas throughout the year, one being a fund raiser for the local charity. Organising a pensioners party held on three nights given as a thank you by the Mayor. Chauffeuring duties, annual remembrance parade, organising civic functions, organising various visits to the Mayoral parlour and Town Hall,

Working in the TIC was very busy and knowledge of the surrounding areas and counties had to be researched for events and things to do for the visitors and the habitants of Tamworth. Organising a monthly prize draw to encourage visitors was a good incentive, as well as selling , postcards, stamps and various other saleable items. Reliant on a large database for information to store and access with information on the local amenities was regularly updated. Customer care was a huge priority in this employment, as you were dealing with local visitors as well as foreign visitors to the town and had to portray the right image. Paul McKim was my manager to whom was a corporate lead manager and allowed the TIC to develop with the staff involved in the service.

Education record

Education record

Mathematics English language English literature Geography German Typewriting Office practice Child development and sociology