Lorraine Welch Email & Phone Number

• Responsible for creating e-learning experiences for audiences such as Retail and Healthcare within the Sue Ryder charity using Vyond, Articulate Storyline and Rise • Chair regular meetings with the SME’s to keep them up to date with my progression and next steps for all project members• Manage my diary and work effectively to ensure deadlines were achieved• Use the Monday project tool to manage the e-learning projects to keep everyone on track and delivered on time• Use the Litmos LMS to create and upload courses, enrol users, handle general user enquiries and create various adhoc and monthly reports.

United Kingdom

• Developed Word user guides and Captivate instructional videos• Delivered training across Microsoft Teams for the University of Edinburgh's transition to Oracle Cloud for its HR and Finance functions• Workstream responsibilities include Absence, Expenses, Requisitions, Guaranteed Hours and Time-sheets

• Spearheaded implementation of new IT, Wholesale and HR systems in collaboration with change management and SMEs, which included the TNA, designing, delivering and evaluation stages• Held meetings/sessions with employees to talk them through small changes to processes supporting the change with one pagers or Powerpoint slides for reference• Implemented the roll out of in-house computer packages for two new brands when Arcadia purchased them, such as Miss Selfridge and Warehouse. This accumulated to multiple training sessions multiple times. Provided hyper care to ensure the business ran smoothly during the transition period• Delivered 14 of the 29 courses which catered for new starters to the businessThese included classroom course for 6-8 candidates which covered subjects such as allocation of stock and stock management, store profiling, showcasing stock for wholesale suppliers and handling their orders, reports on stock and store analysis and maintaining employee records on an HR system• Led training needs analysis sessions with senior management when additional/refresher training was required. Delivered the training to an audience ranging from basic users to Heads of Merchandising• Main trainer for apprentices and their first point of contact regarding training questions/queries• Responsible for first line support for any training queries and questions in my field of expertise• Ensured that all monthly and annually statistics data was updated and passed onto senior management. This included the number of sessions and delegates for new starter training, employee development and project roll outs• Managed external training budget of £80K, ensured creation of purchase orders, and liaised with external training providers such as Bytes and QA, to secure external training sessions.

London, England, United Kingdom

Managed incoming information cand captured it into internal systems for reference. Collaborated with branch planning team to analyse data to identify trends and implement strategies to boost sales targets. Evaluated how displays affected sales, which items to move where for better merchandising, and assembled data to justify findings. Tracked inventory, monitored shipments, noted pricing, outlined vendor terms, filed, and processed invoices as well as purchase orders. Assigned stock to various departments in UK and international stores. Managed online digital store and constructed packages for new stores.

West End

Supervised team, leading work allocation and ensuring enough staff were available always, stock availability, and merchandising. Trained new staff on store processes, procedures, and how best to meet customer needs. Replenished store inventory, brand placements, and responded to customer queries and questions. Managed store operation including opening and closing store, inventory management, and end-of-day till reconciliation. Led team of 25 sales associates and oversaw performance management, training, and coaching to best meet sales targets.