Oversee customer service representatives and researchers work to ensure nodeadlines are missed.Built and Maintain relationship with customers when they have questions regardingtimelines when submitting preliminary notices, mechanic liens, stop notices, and bondclaims.Not giving but advising customers when their lien rights were or at risk whenremoving wanting to remove certain data off their preliminary notices.Sending company deadline/upcoming deadline dates so ensure all researchers are ontrack with current files.

Managed high-stress situations effectively, maintainingprofessionalism under pressure while resolving disputes or conflicts.Resolved customer complaints with empathy, resulting in increased loyalty and repeatbusiness.Handled escalated calls efficiently, finding satisfactory resolutions for both customersand the company alike.Responded to customer requests for questions, services, and company information.Assisted customers in navigating company website and placing request for preliminarynotices and mechanics liens while improving overall user experience.

Gathered and organized information for researching preliminary notices.Contacting/communicating with clients customers to ensure preliminary notices areaccurate as possible with most updated project information.Reviewing all project/preliminary notice information received from generalcontractors/subcontractors to ensure its most updated information to date.

*Entering in Preliminary Notice request from our customers at high volume*Checking for title ownership documents*Putting together documents to be enter in by other team members*Supporting the department supervisor as checking if documents we enter in correctly

• Plan workloads and assign work schedules on a daily/weekly basis• Ensures proper pricing of all parts.• Track parts ordered are received in a timing manner.• Excellent math, reading, and business skills.• Checking customers out while encouraging repeat business through diplomacy. • Maintain payments with vendors on weekly statement. • Writes complete sales orders and processes paperwork in accordance with Owner’s policies.

• Monitor suppliers to ensure efficient and effective services are provided within company budget limits.• Facilitated information management while effectually collaborating with Owner and General Manager for operations.. • Ran reports of daily, monthly, yearly to maintain company profits and expenditures. • Manage schedules of both estimators and installers.• Oversee daily operation of office staff and installer’s with 16 employees.• Oversaw diverse roles in accounting, finance, HR, sales operations. • Manage and oversee day-to-day activities of operations, including planning and coordinating with other team members.

● Answering phone calls for scheduling for estimates, installations, and repairs.● Answering emails for installations and approval of jobs.● Reviewing paperwork for installations, everything is correct in pricing.● Working with Contractor and Homeowners in scheduling for installation all throughout San Diego County.● Assisting General Manager with requests as to preparing paperwork for daily installations.● Running daily reports on crews productions as to which jobs have been completed.● Assisting the Office Manager with invoicing completed jobs, accounts receivables, entering in deposit payments, and emailing final invoices.● Filling receivables and payables.● Communicating with vendors in regards with orders and shipments received.

● Answering phone calls for all 7 campuses.● Replying back to emails from the staff and staff members.● Giving resources out to Walk-Ins/Guest when their isn’t a Pastor available. ● Assisting Human Resources with posting birthdays, creating longevity, ordering supplies for the kitchen, sending out emails, scheduling interviews, filing documents, and etc. ● Filing documents onto our online system.● Keeping track of inventory of our supplies and when we need to order.

● E-Filing Documents and Packages of Dismissal, Holds, Foreclosure.● Answering Phone Calls from Attorneys and Clients● Sending Posting Request to third parties for posting on properties in Colorado● Searches on Borrowers/Mortgagors for Address. Social Security Numbers, Deaths. ● Requesting Documents (NED/Combined Notices) from court clerks.● Emailing Attorney’s about Court request changes and updating them about Case changes● Updating Client Systems with Sale dates● Updating our system with Holds placed by clients.● Keeping Spreadsheets of Documents and packages that are e-filed.● Closing Files that have been paid off, sold, or the client cancels the foreclosure. ● Emailing Attorney’s and Clients for Updates and Document Requests. ● Back Up: Mail Clerk and New Mexico E-Filers● Sending Orders and requests to Judges on files that are being submitted to the courts.