Developed and managed the first Applicant Tracking System for MTA Construction and Development, overseeing candidate stages, notifications, and scheduling. Supported recruitment efforts, including job posting, screening, and onboarding while performing background checks and clearance monitoring.Partnered with leadership to deliver strategic planning, performance management, manpower planning, and talent retention while ensuring compliance with legal requirements and reducing risk. Consulted with managers to address complex employee relations issues, conduct investigations, and improve employee morale.Conducted job analysis to determine appropriate salary levels, prepared salary analysis worksheets, and managed correspondence for salary adjustments across MTA agencies.Promoted positive employee relations, guided managers on HR policies, and implemented solutions for employee relations issues to enhance productivity, retention, and morale. Conducted training for HR Generalists and interns, creating comprehensive guides for recruitment and HR processes.Maintained PeopleSoft tables, ensured data accuracy for payroll and benefits, and monitored PTO, sick leave, and jury duty approvals. Served as lead HR point of contact, coordinating with HR teams and ensuring compliance with HR policies.Led employee recognition programs, attended job fairs, and diversity outreach functions to attract talent— organized staff engagement and wellness activities, supporting employee satisfaction and retention.

Responsible for supporting recruitment, hiring, and retention (flight risk) process, including partnering with hiring managers, drafting job descriptions and job postings, resume screening for qualified applicants, and referral to hiring managers for interviews.Responsible for performing background investigations and monitored clearance for each person before on-boarding.Managing the Applicant Tracking System to record candidates' stages in the employment process, preparing and sending notifications, and scheduling conferences for candidates who are granted conditional offers of employment.Attend job fairs, diversity, and outreach functions to attract talent. Assist with the development, implementation, and management of employee recognition programs and events.Create proposed salary analysis worksheets. Prepare general correspondence regarding salary adjustments to employees and representatives from other MTA agencies.Conducted job analysis to determine appropriate salary level according to the peer group.Perform research and other duties as required to function as an integral member of the MTA C&D People (HR) and MTA People (HR) department in accomplishing overall department goals and objectives.Maintain and understand PeopleSoft tables and how the data may influence downstream areas such as benefits, payroll, and time and labor.Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.Establish and maintain job codesCreated and developed relationships with hiring managers, c-level executives, and externalsTrained Consultants (Human Resources Generalists) and Summer Interns on full-cycle recruitment. Created a guidebook with intricate details concerning the agency's leadership to the processes of the Human Resources department.

Assisted in preparing proposal budgets and supplementary documents, managing submissions through Steven’s Office of Sponsored Projects and Development Office.Strategically manage all billing and payment processes for the center’s operations, including invoicing and deposits for professional development and other fee-for-service programs.Managed payroll notices, work orders, purchase requisitions, and reimbursement processing ensuring accurate and timely handling of expenses for the center.Executed comprehensive planning and coordination for events and networking initiatives, ensuring successful engagement and seamless logistics.

Acted as a professional representative of the president and CEO, fostering strong relationships with executives, clients, and potential buyers.Supervised reception area, including greeting visitors and dealing with telephone calls and in-person requests for information.Managed the reception area by welcoming visitors, handling telephone inquiries, and addressing in-personDeveloped strategic plans for events and networking initiatives to drive engagement and achieve organizational goals.Delivered exceptional executive support to the president, CEO, and other C-level executives, ensuring seamless coordination and efficient operations.Planned and organized detailed itineraries and agendas, including booking transportation for travel and coordinating meeting schedules. Managed confidential files, handled mail distribution, coordinated supply orders, and maintained accurate records with utmost discretion and efficiencyServed as a professional representative of the president and CEO to executives’ clients and potential buyers.

Efficiently managed day-to-day operations, including the administration of special projects and oversight of location accounts payable and receivable processes.Responsible for distributing materials to clients and prospects while maintaining and updating SalesForce and other CRM systems to track customer interactions and engagementEnsured timely completion of projects and individual tasks by setting clear objectives, prioritizing effectively, monitoring progress, and optimizing plans as needed.Demonstrated exceptional attention to detail in managing calendars, coordinating internal and external meeting schedules, and organizing conference calls.

Providing nigh-level support by managing and coordinating recruiters’ calendars, ensuring efficient scheduling and time management for recruitment activities.Acted as a liaison to address and resolve inquiries from both employees and candidates, helping to facilitate clear communication and ensure prompt responses to their needs.Managed the main telephone line for recruiters and sales, ensuring timely responses. Additionally, developed and published job postings, sourced candidates, and used Salesforce/CRM to manage job postings and candidates’ information effectively.Tracked and managed the interview pipeline, overseeing candidate progression through the hiring process to ensure a smooth and efficient recruitment workflow.Arrange travel for new hires and regional management, handling logistics to ensure smooth onboarding and coordination for key personnel.Served as the primary point of contact for resolving, escalating, or routing employee and candidate inquiries, ensuring prompt and efficient handling of issues and questions.

Extensive experience in managing operations for HQ Global Workplaces/Regus Management over nearly eleven (11) years. The responsibilities included overseeing multiple locations and handling both full-time and virtual clients. A strong background in managing day-to-day operations, supervising staff, and coaching teams to ensure best practices. Additionally, serving as a liaison and business relationship manager, providing strategic direction and consistently supplying senior managers with data on client acquisition and retention. Adapted to navigating shifting priorities, making quick decisions under pressure, and meeting accelerated deadlines in a transparent working environment.