This role collaborates across the IDFS working with IT and clinical operational leaders. The goals are to develop and implement patient-focused strategies leveraging digital tools and solutions to provide an exceptional patient/consumer experience. What does the patient want digitally? What is the patient experience? ....are crucial questions for their digital connection with us. As the patient digital experience expands and deepens, it needs to coexist peacefully with more traditional modes. As more technology becomes available to our patients and clinicians, understanding our patients’ journeys and how technology can encourage positive behavior change is increasingly critical.

This role, working in the Center for Nursing Excellence and Innovation (CNEI) corporate nursing department, is responsible for maximizing effective and transparent staffing across the organization. The initial/current focus is to operationally and culturally implement a web-based staffing and scheduling solution within the hospital division with an initial focus on nursing and nursing support roles. Functional System Administrator for ShiftSelect Scheduling solution. UPMC is leading integrated delivery and finance system (IDFS) with more than 20 hospitals and a 2.5 million member insurance company. UPMC’s hospitals provide a wide variety of care settings across multiple service lines. From small community hospitals, to large medical centers; from the world-renowned Children’s Hospital of Pittsburgh of UPMC, to assisted living facilities; from the Hillman Cancer Center, to the Western Psychiatric Institute and Clinic, our partners have access to a full range of facilities, physicians, procedures, treatment information and patient populations. UPMC is affiliated with the University of Pittsburgh, home of one of the largest and best educational programs for doctors and a leader in medical research; this renowned institution is also among the top 5 recipients of National Institutes of Health (NIH) funding.