Lorraine Chachere Email & Phone Number

Burien, Washington

• Develop destination awareness and tourism strategies to attract day and nearby overnight visitors to support Burien businesses.• Connect local businesses to regional partners in an equitable entrepreneurial ecosystem for business development, expansion, and retention efforts.• Curate e-newsletters, press releases, and manage Economic Development social media channels.Key initiatives, programs, events and publications I have launched:• It’s a Wonderful Burien holiday marketing campaign• ShopLocalBurien.com• ChooseBurien.com • Burien’s Digital Main Street Youth Summer Internships• Small Business Relief and Recovery Grant Program• Burien Small Business Economic Recovery Grant Program• Burien Storefront Repair Grant Program

Lead strategizing, goal planning, and partner stakeholder engagement for tourism programs. Develop business plans, timelines, and budgets for destination marketing activities. With a careful eye on product development, enhancing the visitor experience with a keen understanding of the customer journey, with the ultimate goal of ensuring the economic vitality of Auburn businesses.

Greater Seattle Area

Provide expert planning assistance for travel to exciting destinations on six continents. Deliver excellent service to help clients make informed decisions for their trips of a lifetime.

Las Vegas, Nevada

2010 THE Award recipient for providing excellence in guest service. Assigned as a Conference Support Concierge to ensure details required to client’s specifications. Coordinated transportation, hotel, airline travel, golf, show, spa, dinner, tour, and nightlife requests to ensure guests have a memorable visit.

Las Vegas, Nevada

Served on the opening Concierge team. Created personalized itineraries for business and leisure travelers. Exercised tact, discretion, and professionalism in handling the requests for VIP and celebrity guests.

Las Vegas, Nevada

Promoted as a Lead Concierge within the largest Hotel Concierge department in the world. Conducted staff training to reinforce department and company objectives. Maintained daily reporting structures to demonstrate department productivity. Monitored Call Center operations to retain low call abandonment rates. Certified Trainer of Service Excellence as well as appointed Diversity Champion from the MGM Grand University.