Lorraine Chua Email & Phone Number

Dubai, United Arab Emirates

I have managed comprehensive media planning and strategy for prestigious clients such as Etihad Airways, Middlesex University, Tanishq, Titan Global Retail, Mercure Hotel and Apartments, Caesars Palace, Taj Exotica Hotel & Resort, Taj Dubai Downtown, Taj JLT, and Redington Gulf. My role involved creating integrated media strategies that effectively combined online channels with offline platforms, including radio, TV, Print, Cinema and outdoor advertising, to achieve campaign objectives and KPIs.I developed and executed media plans across digital and traditional channels, closely monitoring performance to optimize results. This included tracking digital metrics and assessing the impact of offline campaigns to ensure we met our targeted KPIs. I leveraged data to refine strategies and enhance the effectiveness of campaigns across all media types.In addition, I delivered detailed reports and insightful post-campaign analyses to clients, providing a comprehensive overview of both online and offline campaign performance. My analyses included actionable intelligence and strategic recommendations, leading to significant improvements in engagement, ROI, and brand visibility. This holistic approach drove business growth and client satisfaction.

Dubai, United Arab Emirates

Dedicated professional offering vital support to the media team, facilitating the seamless execution of operational functions integral to media strategy. With a keen eye for detail and organizational finesse, I contribute to the planning, implementation, and monitoring of media strategies. - Collaborating closely with cross-functional teams, I ensure the successful coordination of campaigns, while also providing valuable insights to optimize performance. - Committed to upholding the highest standards of quality, efficiency, and innovation within the dynamic realm of media administration.

Dubai, Uae

Detail-oriented professional at Equation Media, adeptly managing operational intricacies within media coordination, both online and offline. Proficient in updating the Content Management System (CMS) and managing Social Networking Sites (SNS) like Facebook, Twitter, LinkedIn, and Instagram. Collaborating on plan development and stewardship, contributing to effective media basics learning.Working closely with the Media Planner, I excel in executing campaign details and grasping media insights, encompassing both online and offline strategies. My role involves researching, planning, and buying ad space across various channels, including digital platforms and traditional media outlets. I oversee creative trafficking and design impactful ad placement campaigns, ensuring a seamless integration of online and offline elements.Notably, I played a key role in the successful launch of the LACNOR campaign, handling proposal preparation and competitor analysis across both online and offline channels. Utilizing comprehensive media understanding and IPSOS STATEX research, I provide data-backed insights for both digital and traditional media strategies. I manage vendor meetings, negotiate contracts, and ensure adherence to budgets and schedules, optimizing campaign performance across all channels.As a dedicated team player, I facilitate campaign launches, troubleshoot issues, and maintain strong relationships with suppliers and internal teams, fostering collaboration between online and offline departments. My proficiency extends to running reports and maintaining accurate schedules, guaranteeing the successful execution of media projects across diverse platforms.

Philippines

Offered top-tier 1st level support to internal employees, effectively addressing their IT issues and requests via phone and email. - Ensured prompt, comprehensive, and relevant communication with customers. Monitored and bolstered adherence to IT security policies, safeguarding organizational integrity. - Skillfully managed incident tickets with meticulous accuracy, providing complete and up-to-date records. - Collaborated seamlessly with individuals and teams to expedite customer requests with exceptional quality and timeliness. Maintained a cutting-edge knowledge base by staying current with products, procedures, and industry developments through continuous self-learning via publications and the internet.

Philippines

Provided advanced technical support for personal computers and peripherals, following documented procedures and tools. - Expertly utilized troubleshooting techniques to identify and address defective products, issuing service calls as needed. - Skillfully resolved product and service issues, ensuring customer satisfaction through effective problem diagnosis, solution explanation, and follow-up. - Maintained comprehensive knowledge of Dell's product line, service offerings, and current industry technologies. - Advised and educated customers within procedural guidelines, delivering complete solutions to technical inquiries. - Proficiently logged incoming calls and emails into the Solutions Center call-tracking database, contributing to streamlined operations and exceptional customer service.

Philippines

Proactive and customer-centric professional with a track record of excellence in providing exceptional customer service and driving sales growth within the AT&T account. - Engaging potential customers by addressing inquiries, presenting product and service details, and suggesting relevant offerings. - Efficiently managing customer accounts, recording pertinent information, and ensuring accurate and updated records. - Upholding strong customer service principles by extending warm and courteous greetings, while actively listening to customer needs and demonstrating empathy. - Proficiently identifying customer requirements and offering tailored solutions, enhancing overall customer education. - Leveraging gathered insights to recommend appropriate products or services, contributing to strategic decision-making.