Lorraine Dick Email & Phone Number

Markham, Ontario

• Accountable for leading and implementing operational and regulatory projects and product enhancements involving numerous internal and external stakeholders; monitor project milestones, financial delivery, resource.
• Responsible for business readiness plans for Audit & Risk deliverables across all business lines as well as Reputational Risk and Business Continuity initiatives
• Ensure the Bank’s risk appetite and risk culture are considered in day-to-day activities and decisions across all lines of business
• Recipient of Scotiabank’s Best of the Best Culture Catalyst Award (2021) and Top Individual Performer (2023)

Markham, On

• Reporting to the Director, accountable for the Investments Sales & Service team
• Drive service excellence across all contact center channels (voice, chat, email, social media) and maintain an infrastructure to measure, evaluate and evolve customer service delivery
• On an interim basis, lead the Investments Tier 1 Supervision Team ensuring day-to-day operations remained compliant with MFDA regulations

Mississauga, On

• Reporting to the Director, accountable for 7 direct reports (115 indirect reports) and the effective operations and performance management of the National Student Loans Service Center.

Toronto, On

• Drive performance results through effective coaching, mentoring and skill development for multiple specialized teams within a collections environment.
• Recipient of Quartely Achievers Awards for Operational Efficiency and People Excellence (2008 & 2012)