Lorraine Dillon Email & Phone Number

School of Business

• Audited vendor invoices for Domestic and International Household Goods while verifying adherence to applicable tariffs and client policies. Calculated, processed, and approved vendor disbursements. Examined backups associated with vendor invoices to ensure compliance and completeness.• Audited/applied applicable fees, revenue distributions, interest calculations, bank conversion fees in compliance to client policies and standard GAAP.• Verified charges from company/client credit cards and expense reports and allocate necessary charges to each relocation project in accordance with client policy.• Updated company databases and operational systems to facilitate accurate and timely client billing as well as associated reporting of vendor and client data.• Worked actively to resolve payment, billing, and receivable issues from both internal and external clients.• Assisted in determining more efficient approaches procedures and documented all new processes.

County Dublin, Ireland

• Built my research and project management skills by generating project reports and data sets, cleaning data, managing a database, analysing data and reporting on data to the project team. • Advanced my communication skills through working in a team with academics - regular emails, phone calls and meetings.• Developed my data analysis skills through using SPSS to run descriptive statistics, reverse items, compute variables and check reliabilities. • Input data in a timely manner from different cohorts into excel and uploaded files onto SPSS.

Dublin (Headquarters)

• Liaising with all teams within State Street, e.g. TA, Custody and Pooling, building positive relationships with CRM's and Clients worldwide• Act as a strong team player by helping to train new staff, outsource teams, record meeting minutes, use my initiative to meet deadlines and sending out reminders for spreadsheets to be updated to all the team• Full responsibility to complete and review specific Client’s monthly and board reports using Excel, MCH and CMOD to get cap stock • Organised Ireland's Senior Management Monthly Operational reports by running Macros and gathering information from teams, e.g. trade volumes from Custody, production summary from Financial Reporting and rolling overtime from HR • Operated the GPS NAV Track System daily to ensure all of Ireland’s prices went out on time and updated database• Part of the Professional Women’s Network, Diversity Committee which organised culture events and competitions, part of the Professional Inclusion Committee which incorporated weekly meetings to discuss events that could be held, e.g. setting up talks from professionals outside of State Street and part of the Collaborate Committee which was similar to Facebook for State Street

Dublin (Headquarters)

• Monitored the team’s mailbox, dealt with Clients/Bank Department queries daily and liaised with other State Street teams, e.g. sent fund codes to be setup to the AP-Ireland team • Trained employees for teams outsourced to Poland, created tests to see their progress and monitored progression using Excel • Acted as a strong team player, trained new staff on the team and organised detailed job procedures• Managed team for two months while manager was away• Full ownership of making sure payments/director fees met deadlines by using AIB Business Banking and BOI for SWIFT payments• Sent invoices for approval to Clients, processed New Vendor set-up forms and updated databases• Processed invoices on Oracle, completed rebilling and performed cash reconciliations

Navan, Co. Meath

Work experience gained in the Finance Section. Operated the Agresso System. Completed bank reconciliations. Postal duties, filing, scanning, emailing and photocopying. Used MS Excel to complete cash flows and Word to write letters.

Ireland

Donore Road, Drogheda, Co. Louth.

Worked in the fast food area. Operating till, cash handling and meeting and dealing with the general public. Member of team maintaining food hygiene standards in accordance with the Food Safety Authority.

Lobinstown, Navan, Co. Meath.

Dealing with phone queries and general public enquires. Sent emails and wrote letters.Photocopyied and laminated documents. Scanned and indexed invoices. Made announcements over the intercom to the factory floor and organised mail.

Irish Street, Ardee, Co.Louth.

Organised sales promotions, e.g. seasonal discounts and special offers. Dealing with the public.Organised newspapers. Opened and closed the shop. Cashed-up at end of the day.

Proules House, Shercock Road, Carrickmacross, Co. Monaghan.

Obtained all the documentation relating to the clients. Checked that the information was complete.Recorded all the clients’ payments on Sage. Recorded all the clients’ lodgments on sage and ensured all postings were accurate.

Doctor Of Philosophy - Phd, Workplace Resilience Specifically Team Resilience

Master’S Degree, Msc International Management

Subjects: Research Dissertation (Employee Well-being), International Residency (Fudan University Shanghai), Cross Cultural Management.

First Class Bachelor Of Business Honours Degree (Bbs Level 8), Business, First Class Honours

Activities and Societies: Former member of DKIT volleyball and badminton societies. Played an organising role in arranging transport.

Successfully Obtained Leaving Certificate.