Lorraine Denise Masalunga Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Performed clerical duties such as typing, filing, copying, emailing, answering, and responding to telephone calls and messages, as well as coordinates, schedules and makes appointments.
• Supported F&B and Culinary department with the time management, gathering data and communication for execution of projects or events.
• Handled day to day queries regarding issues with food and drink products and menus.
• Purchased and maintained supplies and ensure that the department is adequately stocked.
• Assisted the employee time tracking system including ensuring up to date employee schedules are entered into the system.
• Follow up on customer concern and situations, research and discrepancies and assist in complaint resolution.

• Hanami Restaurant
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Write guest’s food orders on slips, memorize orders and restaurant’s wine stock and appropriate food pairings.
• Operate POS terminals to input customer orders, swipe credit cards and enter cash amount received.
• Delivered adequate training to 3 newly hired waiters/waitresses to acquaint them with the restaurant’s operational procedures, policies, standards, and best practices.

NCR - National Capital Region, Philippines

• Performed numerous administrative tasks as necessary, including scheduling meetings and travel, working with external vendors, interacting with visitors, and answering phone calls and emails from customers.
• Maintained confidentiality while dealing with sensitive information in professional manner.

United Arab Emirates

• Regency Club Lounge at Hyatt Regency Dubai Creek Heights
• Checked-in and out VIP club lounge guests courteously and efficiently
• Escorted VIP guests directly to the room after check-in formalities
• Served food and beverage to guests during club lounge breakfasts and cocktail hour
• Contributed to increase front desk sales by up-selling room reservation and offering/ promoting hotel services and amenities

Dubai, United Arab Emirates

• Miyako - Hyatt Regency Dubai
• Served dining guests for lunch and dinner shifts, as well as private tatami room, in a fast-paced restaurant.
• Seated guest, took orders and delivered food and beverages accurately, efficiently and with a friendly attitude.
• Learned authentic Japanese cuisine items and wine pairing knowledge to give proper suggestions for any client’s taste.
• Competently utilize the POS to process, customer orders, complete payment transactions and issue receipts.

Dubai, United Arab Emirates

• Food and Beverage Operations Trainee at Hyatt Regency Dubai and Galleria
• Followed the progressive training plan, rotating through all the different areas of Food and Beverage including bar, restaurant, conference & events and club lounge
• Exhibited thorough knowledge of food, beverages, supervisory duties & service techniques
• Interacted positively with guests while promoting hotel facilities and services
• Maintained exceptional food and service to ensure guest satisfaction

NCR - National Capital Region, Philippines

• Provided guidance to CEO to ensure success in the day-to-day operations
• Performed research and data collection to complete special projects and price quotes
• Booked conference rooms, arranged out of town conferences, travel and hotel accommodations
• Handled confidential material at the highest level