Lorraine Fedio Email & Phone Number

Responsibilities include managing account managers in their day to day activities of customer relations and support, customer invoicing, project start and completion and contract management. Active member of the leadership team, bi-weekly contributing content, and process improvement plans.• Manage workflow, review open orders with team daily to reach sales goals• Review billing process to identify opportunities for improvement, work with IT group on NetSuite system solutions• Work with customers on invoice issues and resolutions• Provide invoicing KPIs to ownership including discussion of areas for improvement• Manage customer and vendor contracts• Supported the accounting department with audits and month end close inquiries.• Created customer opportunity, project health dashboards• Managed a critical rollouts for a high profile client, created new billing and reporting processes and saved the customer from going to another vendor.

Fenton, Missouri, United States

Managed the Account Management team of 9 reports, a billing team of 4 reports and an AR team of 2 reports. Developed customer service initiatives to enhance the customer experience from the signing of the contract to the end of the contract or project. Was the point of escalation for customer service issues from delivery delays, project delays and complex billing inquiries.

Fenton, Mo

Managed the billing and AR functions with a billing team of 4 and an AR team of 2. Investigated billing errors and discrepancies. Worked with IT to develop new invoice delivery methods to increase the billing team’s productivity and speed up the delivery of the invoices to the customers. Increased monthly billing revenue from $2.8 million monthly to $4 million monthly. Developed daily and weekly reporting to measure billing opportunities.

Fenton, Missouri, United States

Responsibilities included managing the AR team of two reports. Researched and identified reasons accounts were in arrears, worked with our sales teams and IT group to develop better billing practices and customer service policies to correct and reduce our past due accounts by 30%. Developed, created and managed daily and weekly AR reporting and analysis.

Greater St. Louis Area

Responsible for mid-month and end of month client billing• Process and distribute monthly WIP worksheets to Project Managers• Prepare client billing in accordance with client agreements• Assemble, track, and provide client invoices with necessary documentation• Resolve billing discrepancies• Assist financial liaison team during monthly close

Responsible for running and managing commercial projects from beginning to end which includes project documentation, materials, job costing, status monitoring, invoicing, and administrative closeout of each project• Review billing backlog and coordinate/communicate with Project Managers, HVAC Field Technicians, customers, and Trane claims as necessary to resolve obstacles • Reconcile P-cards daily and generate monthly reporting• Analyze parts costs vs. sales• Contract maintenance, review, and billing• Generate sales leads using Oracle • Review and maintain technician’s payroll records, track PTO balances

Responsible for coordinating construction and billing accuracy for heavy underground projects for Ameren UE.• Created billing procedures to ensure proper, timely and accurate invoicing to Ameren.• Re-worked construction schedules and reporting files to increase project completion times therefore reducing our crews time spent on paperwork and travel time – Completed $1.25 million project three weeks prior to deadline and $75,000 under budget.• Reduced cost accounting errors in excess of $250,000 by monitoring corporate accounts payables daily, currently introducing a new procedure to corporate management for satellite locations to receive vendor invoices for approval

A division of Equifax concentrating in on boarding solutions and employment verifications; Responsible for B2B collections on high profile, high volume and high risk accounts. Provided account analysis and managed aging daily. Reviewed and corrected cash application errors to ensure account accuracy.In August of 2010 received Equifax “One” Award for reducing DSO in the 2nd Quarter of 2010.Monitored cash applications daily which enabled me to reduce aging by 30% by correcting errors and working closely with our clients payable departments.

Provide accurate and timely account information and customer support. Actively review credit files and financial statements to justify credit lines. Review and open new credit accounts. Monitor accuracy of cash applications.• Received “Exceptional Service Award” for lowering bad debt for a high profile client by 75%• Received “Like No Other Award” for exceptional service provided to B2B customers.• Manage a $14 million dollar portfolio of 350 commercial credit accounts with less than 1% aging by providing detailed account reconciliation, A/R and cash applications.• Actively review Anti Money Laundering procedures to ensure compliance and minimize risk.

High End Architectural and Interior Design Firm; Responsible for purchasing, accounts payable and receivables. Project budgeting, expense control, P+L management. Increased purchasing by $2.6 million dollars by streamlining purchasing procedures which increased profit and project completion dates.• Developed and managed positive vendor and client relationships by minimizing errors and increasing A/P functions.• Completed SureTrak Project Management to support project logistics and help complete projects on time.• Built and maintained an inventory management system to stock accessories which allowed us to purchase in bulk and keep items on hand for purchase.

Interviewed, hired, and oriented new technicians and office staff. Responsible for customer service calls for the North East region of NY.• Planned and developed new dispatch territories and scheduling techniques to maximize the service technician’s coverage areas which increased the number of appointments completed daily and reduced fuel costs.• Forecasted and budgeted for future sales growth minimizing staffing and inventory shortages.• Created a 24 hour on call system to capture emergency appointments increasing revenue.• Combined operations from two locations in to one saving operating expenses.• Created new operating procedures for payroll, AP and AR functions.

Responsible for managing all center operations, including budgeting/expense control, human resources, customer service and marketing/sales. Interviewed, hired and oriented new associates. Forecasted and budgeted for seasonal staffing requirements. Scheduled and maintained all field service computer repair operations. • Maintained a repair success rate of 94% or better reducing return repairs and customer complaints.• Developed positive relationships with in a field of 500 Radio Shack store managers which increased repair volume and repair center visibility.• Designed and managed the relocation of the facility from a 6000 square foot location to 15,000 square feet on tine and with in budget.• Received Radio Shack’s “Team Player of the Year Award” for exceptional service ratings.• Increased profitability by reviewing monthly P+L statements and identifying cost reductions.• Received “Rookie of the Year Award” for increased net operating profit, employee retention and customer survey scores.

Responsible for managing all store operations, including human resources, inventory control, warehousing/shipping/receiving, customer service, expense control and loss prevention. Forecasted and budgeted for seasonal staffing requirements and developed in store training programs.• Grand opened a new retail location and responsible for setting up staffing, training, warehouse planning and delivery zone set up, set up new vendors and planned Grand Opening promotions. • Performed daily cycle counts, mid and end year inventories with less than 1% shrink.• Traveled throughout the east coast to interview management candidates, conduct hiring centers and helped with grand opening new locations.• Analyzed inventory reports, investigated discrepancies, implemented loss prevention programs to reduce loss and maximize profits.• Received awards for highest net operating profit, highest customer survey results, sales in credit card protection plans, and lowest turnover and shrink percentage.

Bachelor Of Science, Business Management

in progress

Education record