Lorraine G Email & Phone Number

Kitchener, Ontario, Canada

• Managed and settled automobile claims in accordance with operational standards and met turnaround time resulting in client satisfaction• Determined appropriate coverage as per the automobile policy and providing clarity to the client in support of their claim.• Worked with and coordinated vendor services (i.e. scheduled estimates, rental vehicles)• Identified and fully investigated suspicious losses and recommended referral to SIU where appropriate.• Communicated procedure… Show more • Managed and settled automobile claims in accordance with operational standards and met turnaround time resulting in client satisfaction• Determined appropriate coverage as per the automobile policy and providing clarity to the client in support of their claim.• Worked with and coordinated vendor services (i.e. scheduled estimates, rental vehicles)• Identified and fully investigated suspicious losses and recommended referral to SIU where appropriate.• Communicated procedure with clients to ensure client comprehension of the claims process • Helped to increase client retention by empathizing with clients during claim process and ensuring all needs were met• Summarized documents, reviewed police reports, entered system notes and maintained accurate records and files• Managed escalated claims to calm the client and assure quality service• Identified subrogation possibilities within a claim to recover monies from responsible parties increasing company revenues Show less

Toronto

• Responsible for determining claims, liability, analyzing coverage and assigning appropriate vendors to ensure fast and efficient service to the client for both Automobile and Residential claims• Trained new claims analysts regarding company protocols and standards• Provided guidance to junior team members with regards to claims, clients and company protocols and expectations to provided exceptional service to the client• Managed and settled automobile and residential claims in… Show more • Responsible for determining claims, liability, analyzing coverage and assigning appropriate vendors to ensure fast and efficient service to the client for both Automobile and Residential claims• Trained new claims analysts regarding company protocols and standards• Provided guidance to junior team members with regards to claims, clients and company protocols and expectations to provided exceptional service to the client• Managed and settled automobile and residential claims in accordance with operational standards and met turnaround time at 100%, resulting in client satisfaction• Determined appropriate coverage as per the OAP and Homeowner’s policy providing clarity to the client in support of their claim• Worked with and coordinated vendor services (i.e. contractors, emergency repair, rental vehicles and body shops)• Identified and fully investigated suspicious losses and recommended referral to SIU where appropriate and assisted the SIU in their investigation and disposition of the claim.• Communicated procedure with clients to ensure client comprehension of the claims process • Helped to increase client retention by empathizing with clients during claim process and ensuring all needs were met• Summarized documents, entered system notes and maintained accurate records and files• Managed escalated claims to calm the client and assure quality service• Documented claim files with evaluations and decision-making process notes to ensure accurate references for other adjusters• Completed and reviewed estimates, police reports, rental invoices, contents inventory, pricing and mitigation bills resulting in monetary controls and increased revenue• Handled ALE (additional living expense) claims• Identified subrogation possibilities within a claim to recover monies from responsible parties increasing company revenues Show less