Lorraine Grace Tinney Email and Phone Number
Lorraine Grace Tinney work email
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Lorraine Grace Tinney personal email
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Lorraine Grace Tinney is a Outsourcing Operations Lead at Santa Monica Center for Oral Surgery and Dental Implants. She possess expertise in management, customer service, social media, team leadership. Colleagues describe her as "Lorraine was a game-changer. Her blend of creativity and practicality always delivers results, and she's a natural leader who lifts up everyone around her. Lorraine's not one to shy away from new trends and innovations – she tackles them head-on with a strategic, effective approach, tailoring her skills to fit the project at hand. She's a dynamic team player with a passion for excellence. If you get the chance to work with Lorraine, consider yourself lucky. She's truly an asset." and "I had the pleasure of being Lorraine’s peer and later manager for the last 5 years at MeUndies. Lorraine is the type of employee that any Director of Support would kill to work with. When stepping into the role of team lead at MeUndies, she quickly excelled and was promoted the following year as our account manager. It was during this team that she played an integral role in scaling our team of 5 to almost 100 employees in less than 5 years! She is thoughtful, intelligent, hard-working, and a phenomenal asset to any team. I fully expect her to be a COO one day."
Santa Monica Center For Oral Surgery And Dental Implants
View- Website:
- santamonicaoms.com
- Employees:
- 11
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Service Team ManagerSanta Monica Center For Oral Surgery And Dental Implants Oct 2023 - Present -
Head Of Customer ExperienceItalic Apr 2022 - Jul 2023Tasked with maintaining a culture of accountability and operational excellence for our customers and merchants. Also helps develop new ways our CX department can support Italic business goals. Thesenew strategies include: cultivating new revenue opportunities, improving profitability, building outcustomer analytics, and other innovations in customer engagement.- Build diverse, high performing teams; oversee the hiring process for CX- Responsible for quality assurance, training, and ongoing development for the CX Team- Collaborate with other teams within Italic to drive better customer outcomes- Develop innovative strategies to better support our customers and merchants - whetherthrough new platforms, channels, or communication styles- Conduct regular 1:1 feedback sessions with CX leads- Personnel management; retain top performers and manage out underperformers- Oversee workforce scheduling to ensure we exceed service level goals- Communicate with BPO vendors, merchants, and distribution partners as needed- Represent the voice of the customer and energize our organization to support them- Develop and implement the short and long-term strategies to improve CX’s internaloperations, productivity, and performance -
Senior Account Manager (Awesome Cx)Meundies Jun 2019 - Mar 2022 -
Account Manager (Awesome Cx)Meundies Jan 2018 - May 2019- Develop and mentor 3-5 customer experience team leads and nurture an environment where they can excel through encouragement and empowerment- Help plan, implement and analyze new operational initiatives that positively impact the customer's experience- Develop service procedures, policies and standards to improve occupancy, reduce average handle time and improve sales/retention rates- Ensure strong team performance in order to achieve ambitious service levels:≥ 4.95 Stella Rating≥ 90% quality assurance≥ 40 tickets solved/day per representative≥ 85% team occupancy- Provide customer experience representatives with guidance in handling difficult or complex issues so they can be resolved effectively and efficiently- Oversee employee scheduling and workforce planning to ensure adequate coverage- Provide guidance on how to escalate feedback within the organization -
Team Lead (Awesome Cx)Meundies Oct 2016 - Dec 2017Leads the effort in providing world-class service to accelerate the growth of our brand.- Mentor and develop 8-10 customer experience representatives and nurture an environment where they can excel through encouragement and empowerment- Help plan, implement and analyze new operational initiatives that positively impact the customer's experience- Develop and enforce service procedures, policies and standards- Ensure strong team performance in order to achieve service excellence- Provide customer experience team members guidance in handling difficult or complex issues so they can be resolved effectively and efficiently- Provide guidance on how to escalate feedback within the organization- Oversee employee scheduling and workforce planning to ensure adequate coverage- Work with fulfillment team to resolve trending issues affecting customer experience; work with development team to detect and prevent problems from recurring -
Communications SpecialistAwesome Cx Aug 2016 - Oct 2016Aid in improving the quality of work and communication skills of CSRs by conducting training, one-on-one coaching sessions, grading tickets for quality assurance and making action plans specific to the brand and channel. It's also a specialist's responsibility to develop programs to maintain or improve a CSR's performance and in the end, the customer's experience as a whole. -
Customer Service Representative (Awesome Cx)Perverse Sunglasses May 2016 - Aug 2016Assist customers with complaints and questions, give customers information about products, take orders, order modifications and process returns across email and chat. Also lends a hand in boosting sales by helping customers understand the product, catering to style questions and answering inquiries about their reservations. -
Customer Service Representative (Awesome Cx)Hallmark Cards May 2015 - May 2016The primary responsibility is to respond to inbound customer inquiries via email usually concerning subscription inquiries for Hallmark eCards.
Lorraine Grace Tinney Skills
Lorraine Grace Tinney Education Details
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Industrial Engineering -
Industrial Engineering
Frequently Asked Questions about Lorraine Grace Tinney
What company does Lorraine Grace Tinney work for?
Lorraine Grace Tinney works for Santa Monica Center For Oral Surgery And Dental Implants
What is Lorraine Grace Tinney's role at the current company?
Lorraine Grace Tinney's current role is Outsourcing Operations Lead.
What is Lorraine Grace Tinney's email address?
Lorraine Grace Tinney's email address is ll****@****hoo.com
What schools did Lorraine Grace Tinney attend?
Lorraine Grace Tinney attended Ateneo De Davao University, Mapúa University.
What are some of Lorraine Grace Tinney's interests?
Lorraine Grace Tinney has interest in Julio Monteron, Make Davao Your Home, Colourpop Gensan, Sea Green Cafe + Boutique Rooms, Chachi Gonzales, Kristine Collections, Tasty, Recreation Center, Community, Kendall Jenner.
What skills is Lorraine Grace Tinney known for?
Lorraine Grace Tinney has skills like Management, Customer Service, Social Media, Team Leadership.
Who are Lorraine Grace Tinney's colleagues?
Lorraine Grace Tinney's colleagues are Howard Park, Ray Hayden, John Brown, Jeffrey Tanner, Charlotte Levi, Michelle Nguyen, Taryn Noda.
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