• Scaled operations and strategy from 0 to 1 for over 20 product launches.• Senior leader on the product ops team. Helped grow the team from 4 to 50 members at its peak. Personally hired over 12 members. Coached and grew 3 ICs into team managers. • Led a high performing team across several product areas including Payments, Crypto, Trust & Safety, Identity and Growth.• Crafted bi-annual OKRs for the team related to quality, velocity, and growth (~15 OKRs per period). Team consistently completed 75%+ OKRs, exceeding the operations dept average.• Led 20 business reviews for product operations over 3 years. Prototyped new metrics to increase observability into efficiency and risk reduction. Analyses were presented to the board. • Led critical decisions related to operations and risk. Ex. Drove the decision to raise the limit for a funding channel. Gathered advantages, risks, and consensus from the business, compliance, and product stakeholders. Decision ultimately reduced inbound tickets and improved NPS.• Partnered with product, engineering, and operations teams to identify growth strategies and build roadmaps for our business lines.

• Founding member of the product ops team, leading launch readiness across projects in the brokerage and crypto businesses, including the fully paid stock loan program and integrating with new vendors. • Pioneered crypto tax season for the company. Drove tooling and communication improvements and observability that decreased inbound customer emails by 55% year-on-year. • Collected operational requirements and created a crypto product roadmap for Q3 2020.

• First crypto ops hire. Coordinated across legal, finance, engineering, market makers, and banks to move money, monitor trading activity, onboard new banks, and respond to outages.• A first responder to outages. Led projects to fix and remediate urgent issues involving millions of dollars for 100K's of customers.

• Avascent is the leading management consulting firm specializing in serving senior executives in the defense, aerospace, healthcare, homeland security and infrastructure sectors.• Directed a team of researchers and developers to build new business intelligence tools that forecasted global space and rocket markets.

• Designed models to project the impact of political/economic developments on defense and space spending, and presented research and analysis to decision-makers within the defense industry.• Researched military requirements in Asia and South America to forecast future procurement.

Designed export-import guides for processed foods manufacturers that included customs advice, regulatory affairs consulting, and strategic sourcing opportunities. Researched trade regulations, new production opportunities, and trade agreements.

Conducted open source research and statistical analysis to investigate specific threats to US national security, including terrorist events, natural hazards, and industrial accidents.

• Managed center's day-to-day operations, including over 50 employees, monthly payroll,scheduling, and hiring, resulting in 44% cost decrease and 175% increase in teaching hours.• Regular responsibilities included payroll, scheduling, hiring, and maintaining teaching quality.

• Reviewed resumes, called candidates, and arranged interviews.• Developed the first college internship program for EF’s Megacenter in Shanghai.