Lorraine Harrison-Rogers Email & Phone Number

Carlisle, United Kingdom

Creator of Cards, Papercrafts and Quilts to Order

Carlisle, United Kingdom

Paralegal in Medical Negligence and Serious Injury

Carlisle, United Kingdom

Paper Engineer - my role involves thinking outside the box to create bespoke and individual paper projects. I also create and deliver workshops and classes for other to learn new paper craft techniques and enjoy paper crafting projects. My online classes are promoted through my blogs which are totally self maintained.

Originally an HR Administrator, I have been recently offered the role of PayRoll Senior - a role for me to train into. As HR Administrator, I have provided daily support both by telephone and internet to a remote client, ensuring records are up to date, information is available and correct, pay roll information flows between client and system, meeting KPI's and SLA's.

Builder of relationships, solution creator, educator, facilitator.Currently employed with Apple Retail, I worked for two years in the very busy Buchanan Street store before transferring to the new Braehead Retail Centre store. My role with Apple has included directly engaging with and retaining business clients from single employer enterprises to international PLc’s, listening to their needs and problems and finding satisfactory solutions. Working within a small group of both full time and part time people, the need to work as a cohesive team is paramount for continuity and the customer experience as well as accurate record keeping and overall approachability. During a transitional period following promotion of our Business manager, I was the driving force within the department through staff changes and holiday periods, single handedly and consistently maintaining high standards and achieving departmental and store targets. Prior to moving to the new Braehead store, I became Workshop champion, directly engaging with and teaching the general public in the use of their devices as well as educating staff to deliver workshops within the public forum. Essentially, the learning focused on managing customer expectation, difficult customers, managing large groups and general delivery of information in an engaging way.

I opened the Nail Clinic as a method of generating income to support my young family singlehandedly. Providing upscale nail and Beauty services I had responsibility for both clients careand staff, ensuring compliance with relevant Health & Safety standards and legislation. Stockcontrol, financial accounting, marketing and staff training all came within my remit. I also hadresponsibility for the work place based students who came to me for in-house/industry training,supporting their academic training and enhancing their development through confidencebuilding tasks.

As Legal Filing clerk my role was varied and included the creation and maintenance of all filesfor the department. Further duties included collection and maintenance of the Data-time Timerecording system and production of management information reports. During my time withNELBC I created and set up a computerised file management system utilising a hybridspreadsheet using Database, Excel and Word software.

I assisted in the formulation of financial information for the structure of financing budgets forlocal authority schools. I worked closely on budget creation and maintenance and Excelextensively.

Post Grad Diploma In Legal Practice, Law

Post Grad Diploma in Legal Practice

Bachelor Of Laws (Llb), Law

LLB

Ba Hons, Political History/Brit. Lit

BA (Hons)

Education record

Quals. Inc. English Lit, Maths, 1971-1979