Lorraine Gordon Email & Phone Number

United Kingdom

Uxbridge

Managing over 200 customer support resolutions in a month leading to an increased customer satisfaction level.Onboarding customers within 60 days ensuring all relevant documentation is processed within this timescale.Taking ownership of the issue with the aim to find a resolution within the set target of two working days.Ongoing analysis of current processes with the view to adapt and streamline where required.Maintain regular and clear communications with customers, resulting in decreasing the number of customers complaints being escalated to Director level.Processing all orders and arranging delivery through to installation.

Hillingdon, England, United Kingdom

First point of contact for customers via telephone and email. Provide clear and accurate information relating to pricing and etas which resulted in a reduction of order cancellations. Processing orders, returns and monitoring back orders with the Supply Chain Department. Maintaining the client database and providing technical/product information. Working closely with the Sales team to help drive quarterly sales/targets. Ensuring all KPI’s have been met such as call resolution, response time of 95% and processing orders/returns with 24 hours.

Borehamwood, England, United Kingdom

Managing a portfolio of non-profit clients. Building a strong relationship with client base and understanding the customers brand and products. Creating campaign presentations & providing financial modelling. Monitoring ROI to ensure KPI set of 80% remaining donors after year 1. Addressing client concerns and ensuring they are resolved promptly. Overseeing existing campaigns to grow key accounts.