It Support Professional
Call2 is a deployment agency. I worked as a Change Coordinator for the Platform Delivery Team at KPN. I assessed changes and made sure it would be delivered in time by the correct support teams. Changes would be requested by/for corporate market customers or internal KPN departments concerning network or storage. The Platform Delivery Team also improved processes within the department. Before KPN I worked as an Onsite Support Engineer at Philips. I processed requests concerning IT equipment. This involved preparing or upgrading computers and laptops, ordering and delivering IT equipment, stock management and communicating with customers. I also had a part in the integration of new work within the team. Last but not least I worked as first-line support at the helpdesk of GSN. I was monitoring malfunctions concerning ATMs and sent external parties onsite to repair them. I also assisted those parties when they called and needed help. During my time at Call2 I gained the following certificates:- ITIL exam (ITIL Foundation Certificate in IT Service Management)- Microsoft exam 70-680, Windows 7, Configuring- Microsoft exam 70-685, Windows 7, Enterprise Desktop Support Technician- Microsoft exam 70-410, Windows Server 2012, Installing and Configuring Windows Server 2012- Microsoft exam 70-411, Windows Server 2012, Administering- Microsoft exam 70-412, Windows Server 2012, Configuring Advanced Windows Server 2012 Services- Microsoft exam 70-415, Implementing a Desktop Infrastructure- Microsoft exam 70-416, Implementing Desktop Application Environments