Lorraine Nielsen Email & Phone Number

Stockholm, Sverige

Head of Payments, strategic manger, responsible for sales , key accounts , customer services and domestic payment product development Project sponsor for Swedish clearing infrastructure. Has extensive contact with banks, system providers and global peers. Focus on customer satisfaction, bank and customer trends in low-value corporate payments, real time payments and development of the real time payment platform. Holds an extensive contact and collaboration network with European and global peers.Represented Bankgirot on the Swedish Payment Council, chaired by the National Bank and EACHA (European Assoc .of clearing houses).

Stockholm, Sweden

Stockholm, Sweden

Stockholm, Sweden

Sverige

Responsible for implementation of local lean program , End to end processing, project selection and .Outsourcing of operational tasks to Lithuania, SLA monitoring and change managementIT project management Responsible for implementation of a coherent and uniform Lean program management in the Swedish bank filial linked to a group initiative. End to end processing, project selection and management, staff training, lean maturity evualation.Emphasis on customer experiences, end-to-end processing, clarity on roles and responsibilities between front and back-office, stakeholder management and improved internal cooperation across units.Outsourcing of operational tasks to Lithuania, SLA monitoring and change management

Köpenhamn, Huvudregionen, Danmark

Operations manager, day to day operations, international payments, Claims, AML monitoring and banking partners. Hosted the first 2 waves of an extensive Lean program in the group. Outsourcing to group functions in Lithuania .Regular participant in key customer and bank meetings during tendering, extensive contact with financial institutions worldwide. Strong collaboration with senior management, IT, Sales (across markets), Compliance and Legal• Hosted the first 2 waves of pilot Lean process management in the group, selection of prioritized projects, manager and employee training, project prioritization and initiation management, Lean maturity evaluation and continuous improvement measurement and management• Management training – train the trainer, Go Gemba , managing cultural and behavioral change • Created new processes for payment processing and claims management shortening lead time and reducing complexity • Realized sizable cost savings whilst managing increased transaction volumes.

Sverige

Operations manager for transaction services, Cash management, Securities Settlement and Liquidity management, collaboration with local sales and group IT , legal and international sales.Bank representative with central bank, banking associations steering and working groups . Board member at Privatgirot, Europay Sweden,