Enterprise Fleet Management is a privately-held, full-service fleet management business for companies, government agencies and organizations operating medium-sized fleets of 20 or more vehicles, as well as those seeking an alternative to employee reimbursement programs.- Requirements elicitation using various techniques including meeting facilitation, requirements workshops, business process analysis, use cases, user stories, document analysis, site visits, business analysis, task and workflow analysis- Translate business and data needs into system requirements for designers, developers and testers using requirements elicitation, analysis, specification, verification and management techniques- Formulate and define system scope and objectives through research and fact-finding combined with an understanding of applicable business systems- Work on large, complex initiatives where analysis of situations or data requires an in-depth evaluation of variable factors and proactive risk management- Work on initiatives that address future concepts, products or technologies- Provide escalation assistance, recommend potential solutions to issues, follow established escalation procedures and resolve complex issues- Write requirements into user stories with relevant and clear acceptance criteria- Participate in and/or leads Grooming sessions and daily stand-up- Work directly with IT developers and communicate with stakeholders throughout the entire SDLC.- Lead the coordination of testing initiatives for large scale projects to include: test scenario definition, status tracking, and test planning- Deliver informal and formal presentations to own team, department, other IT teams, business partners, and IT leadership

Thomson Reuters is one of the world's largest providers of financial markets data and infrastructure. Serving more than 40,000 institutions in over 190 countries, we provide information, insights, and technology that drive innovation and performance in global markets. Our 160-year Reuters heritage of integrity enables customers to make critical decisions with confidence, while our unique open platform, best-in-class data, and cutting-edge technology bring greater opportunity to our customers. By advancing our customers, we drive progress for the entire financial community. - Review, analyze and evaluate business systems and user needs covering multiple Thomson Reuter’s networks and products. The primary purpose is the collection, certification, and dissemination of stock exchange and contributed data. - Work on multiple project types including mandatory day-1 changes, modifications, enhancements and more. - Constant and proactively reviewing of the market place through research and vendor alerts/notices from stock exchanges/contributor to determine whether new projects are required for the company.- Work directly with programmers to recommend the development or modification of computer programs, database structures, and data dictionary content. - Gather requirements from various business segments to create product specifications for developers and organize test cases. - Participate in cross-departmental meetings and cross-train with other team members. Work as a team to document, track, and produce reports for all projects pertinent to the group.- Provide regular feedback regarding changes in scope to current project list with respect to changes that may impact client organizations. - Prepare business requirements specification, develop reporting and analytics, test and confirm success of implementation.

SogoTrade is an online equity trading platform whose mission is to provide low cost trading for retail investors. - Manage four direct reports, account operations specialists tasked with processing new account applications, and customer service inquiries. - Oversee new account applications, fund transfers, brokerage account transfers, updates to account profiles, maintenance requests, and churning reports. - Hire, train, and mentor new account operations employees and conduct their performance reviews.- Collect business and user requirements & data for product development.- Develop mock-ups and collaborate with integration and acceptance testing. - Create and implement training materials.- Design, document and design layout and function for new interfaces prior to software development. - Maintain and evaluate front-end systems, including firm’s marketing site, post-login client account landing page, and backend customer support interface (for use by staff).- Key contributor to the transition between papered account applications to paperless account applications.- Improve client facing fund transfer interface by putting the entice through API, including building funds request reviews and internal interface approval.- Responsible for project timelines and communicating status to senior management.

- Organized and verified hotel account transactions and statements, ensuring accuracy and verifying balances.- Managed internal customer services processes, creating a uniform customer service experience.

M1 Limited is one of the three major telecom companies operating in Singapore, offering voice, data, and broadband communications.- Managed cross-functional relationships to ensure projects stay on time, on budget, and on message. - Integrated and coordinated the efforts of disparate departments, including marketing, product development, R& D, information systems, finance, engineering, and vendor relations. - Shepherded projects from inception to launch, including planning the development phase to ensure all departments/teams are on mission and all process gaps are covered. - Managed and supported end-to-end customer care processes for new/existing products and services. - Verified the accuracy of all project related corporate communications (print & digital), interactive voice response systems, and advertisements. - Provided training and collaborated with customer service managers and sales to provide training and coordinate the production and distribution of teach-in materials for projects.