Lorraine Prentice Email & Phone Number

Hull, England, United Kingdom

Hull, England, United Kingdom

London, England, United Kingdom

I joined Vobis as their marketing manager, however after 2yrs it was a natural progression to use my previous business experience to take on the role of operations manager. Within this role I continued to lead all marketing initiatives but outsourced the actual production to an external agency, ensuring my talents were more optimally used elsewhere.I was instrumental in developing working relationship with external stakeholders such as accountancy practices in London and it was my responsibility to identify mutually beneficial business and marketing opportunities. To do this, I worked with the partners to educate them on the different products and services we could offer, and together we selected clients who would benefit from particular products or financial planning. This started from a simple email, but as the partners came to realise the benefits developed to live Zoom presentations accompanied with different marketing collateral aimed at the partners and the end client.Due to the success of this initiative, it was decided in 2019 to launch Silver Levene Financial and I was tasked with the overall management of this company, including recruitment, training, compliance, product development, marketing and process implementation.Whilst at Vobis I also managed both the Hull and London offices and all employees. I also fulfilled the HR role and was responsible for Payroll using Moneysoft and the business accounts using Xero. I was required to present to the Directors, company financials: showing income and expenditure; forecasting against budgets and the sales pipeline. I reported turnaround times and highlighted any potential capacity issues or business interruptions.

Kingston Upon Hull

Built online presence selling products on both eBay and Amazon, established a strong reputation for great value and customer service. Responsible for creating and developing quarterly marketing strategies and implementing campaigns encompassing integrated marketing initiatives designed to grow both online and offline audiences. Formed mutual beneficial business collaborations to generate higher brand awareness through association with competitors as well as with suppliers. Planned seasonal promotional activities, new product launches and negotiated deals and sponsorship agreements. Organised in-store demonstrations, staff training and attended seminars to ensure the company was kept knowledgeable and remained competitive. As customer service champion I ensured the staff provided great customer services at every point of the customer journey; on the phone, online, home deliveries, social media and instore.

Hull, United Kingdom

As part of a school nutritional initiative I delivered fortnightly marketing workshops to primary school children. My lessons were interactive and informative, teaching children about what brands are and how they are used. We also discussed the use of colour, images and language. The children often surprised themselves with their knowledge of logo's and easily put their knowledge into action when developing their own brand and logo.

As a participant of the Rugby League World Cup volunteer programme, I was 1 of 15 volunteers from around the UK. We frequently met with the organisers to discuss promotional activities and the most appropriate marketing strategy to generate awareness, interest and ticket sales.Once initiatives were agreed, we would return to our local host venues to deliver and implement the marketing activities. I also assisted the host venues to organise and deliver their allocated games, with activities around the concourse, pre and post entertainment and merchandise.

York

Full operational management of an Italian restaurant, managing 20 full and part time employees, including all aspects of recruitment and training. Full responsibility of all health & safety, security, risk assessments and unit maintenance. Negotiating and liaising with suppliers to develop a high quality, profitable authentic Italian menu. Developed seasonal marketing strategies. Created and maintained B2B relationships with influential stakeholders. Financial management of budgets, costs, and labour. Complete responsibility of all stock & cash.

Kingston Upon Hull

Managing all external and internal communications over 5 different departments. Full recruitment and induction for both the gaming & hospitality teams. Chairing full team meetings and completing individual appraisals. Monthly stock takes & regular line checks. Operating Aloha & Eatec computer systems. As well as Cascade & Endex marketing programmes. Successfully maintained and increased client base by designing and implementing strategic customer-retention projects.Developed creative print and online marketing collateral. Utilised stakeholder relationships for joint marketing campaigns; management of outside PR companies; implementation of company lead promotional initiatives.

Various

Managed a £1.5million turnover restaurant and children’s play area employed over 40 members of full and part time staff. Full team recruiting & training. Conflict management. Implemented company marketing initiatives. Promoted to Brand compliance champion and assisted 10 different outlets reach Brand Excellence. Full responsibility for all cash & stock and health & safety. Managed daily the customer journey ensuring all facilities were safe, clean, and exceeded customer expectations. Continuously developed the business to exceed financial and customer service targets. Managed all budgets, staff turnover and strict labour costs. Organised several community events during the Christmas and summer months, inviting sports clubs and local celebrities to entertain children and parents. Won several company initiatives.

Master Of Business Administration (Mba) Executive, Business Administration, Management And Operations, Distinction

Modules: Managing in organisations - Leadership and organisational change - International business - Human resource management - Economic.

Master Of Science (Msc), Advertising And Marketing, Distinction

Activities and Societies: Dissertation Subject; "Deconstructing Hull UK City of Culture –Modules: Buyer Behaviour - Public Relations.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services, 2.1

Activities and Societies: Dissertation Subject “Ethical Advertising in Sport” 2.1Modules: Human Resource Management - Competitor Analysis.

Btec National Diploma In Media, Merit

Activities and Societies: A-Level Photography - DistinctionModules: UCLES Computer Qualification - TV & Radio Presenting - Presentation.

Gcse 10 A - C, Including; English, Science And Maths

Activities and Societies: Netball, Hockey, Rounders