Lorraine Thomas Evans Email & Phone Number

Atlanta, GA, US

United States

Atlanta, GA

Main responsibility:Number Portability (Local and Toll Free) with internal and external Customers, Vendors, and Service Providers.-Issuance and monitoring of manual Local Service Request (LSR) and Customer Service Records (CSR) for Local Number Portability (LNP)-Issuance and monitoring of LSR received and Port-Out LNP request-Pull CSR’s for customer.

Atlanta, GA

• Organize office operations and procedures; control correspondence; design filing systems; maintain office supplies; assign and monitor clerical functions, including provisioning new clientele.
• Maintain office efficiency by planning and implementing office systems, hardware, software (Accounting and Payroll).
• Establish and distribute office policy standards and procedures; measuring results against standards; making necessary adjustments.
• Reconcile bank statements in online accounting software, analyze variances and initiate corrective actions.
• Create marketing flyers and sign-up sheets using Microsoft Office.
• Keep clientele informed of programs and special events via email service; maintain Social Media.Accomplishments:From Start-up: Created new marketing flyers and signup sheets for new clientele; Selected software for.

Atlanta, Georgia

• Investigated, resolved, and documented escalations from CFA Operators and managers
• Identified opportunities for possible improvement of application software
• Tested and analyzed software failures
• Reviewed escalations and resolutions in weekly conferences
• Facilitated training for 30 Help Desk Agents, and 350 CFA Operators
• Provided on –call after-hour rotation support for Help Desk Agents

Atlanta, Georgia

• Contractor Chick-fil-A Corporate
• Primarily responsible for supporting and assisting CFA Operators, managers, and team members with CFA back office hardware, “Point of Sale” hardware and software, and Web Applications, as well as, commonly used.
• Other responsibilities include logging all interactions using the Incident Management software, while ensuring quality customer satisfaction; contributing to the content of the primary knowledgebase; involving Level 2.

Toronto, Canada

• Acted as an intermediary between systems developers and users, Answered queries and resolved problems on Windows 2000/XP platform using remote desktop applications. Conducted studies for internal and external users.
• Received "Exceeds Expectations" on annual review after first year in this position.
• Awarded the Certificate of Valued Contribution

Toronto, Canada Area

• Performed a proactive analysis of service requests, identified and resolved errors through the “end-to-end” process by assigning facilities and equipment; coordinating activities and dates.
• Programmed and activated customer line and options into the interfacing Digital Multiplex Switch system.

Bachelor’S Degree, Computer And Information Systems Database Management And Administration, Graduated With 3.7 Gpa

Associate’S Degree, Information Technology