Land Services Division, PG&E contractor: California wildfire recovery programs, Lead for gas pipeline customer notification team.• Conducted customer outreach to explain policies and programs, to provide notification of planned maintenance projects, and to obtain signed customer agreements.• Skilled in locating and interpreting real property documents such as grant deeds and easements to make land rights determinations, which directly affected the maintenance of gas pipeline and electrical facilities throughout California.• Researched property details, determined ownership, and collected relevant landowner data; contacted city or county government offices to collect or confirm findings.• Adept at using Google Earth Pro and ARC/GIS to research maps, engineering drawings, and parcels.• Able to maintain professionalism while communicating in difficult and emotional situations.• Past member of IRWA; completed courses: Conflict Management, Principles of Land Acquisition

Non-profit agency providing mental health services and support to families with children ages 0-5.• Provided general office management and organization support, including invoicing and appointment scheduling, supporting five therapists and fifty families monthly.• Developed billing, intake, and office procedures, resulting in improved and streamlined operations and decreased invoicing errors. • Developed Employee Handbook and Safety Training Program, ensuring business’s legal compliance.• Audited records for grants and fee-for-service contract compliance. Monthly and quarterly grant compliance reporting.

Assisted people in exploring franchise business models.• Operated this business coaching practice as a sole entrepreneur, assisted potential business owners in evaluating franchise business models and business startup activities.• Represented business at trade shows, business expos and job fairs. • Developed and presented workshops on franchising at career center and college business classes.