Lorran S. Email & Phone Number

Sydney, New South Wales, Australia

Customer Engagement: Actively engaged with customers to address their needs and concerns, ensuring a positive and satisfactory experience.Problem Resolution: Expertly handled customer inquiries and complaints, providing effective solutions in a timely manner.Product Knowledge: Maintained comprehensive knowledge of products and services to offer accurate information and recommendations.Communication: Communicated clearly and professionally with customers through various channels, including phone, email, and in-person interactions.Team Collaboration: Collaborated with team members and other departments to ensure seamless service delivery and resolve issues efficiently.Feedback Utilization: Gathered and utilized customer feedback to improve service quality and drive continuous improvement.Sales Support: Assisted in sales processes by identifying customer needs and promoting relevant products and services.Documentation: Accurately documented customer interactions and transactions, maintaining detailed records for future reference.Client Relationships: Built and nurtured long-term relationships with clients, contributing to customer loyalty and retention.Training & Development: Participated in training programs to stay updated on product offerings and enhance customer service skills.

Sydney, Nova Gales Do Sul, Austrália

Brand Awareness & Events: Successfully organized and attended marketing events and activities, significantly enhancing brand visibility.Campaign Planning & Execution: Developed and executed comprehensive advertising and promotional campaigns across multiple media channels, including social media and print.Stakeholder Collaboration: Effectively communicated and collaborated with stakeholders and vendors, ensuring the success of marketing activities and strengthening the company’s presence.Performance Analysis: Utilized metrics to evaluate the effectiveness of marketing ventures, overseeing projects from inception to completion.Market Research: Conducted thorough market research to identify growth sectors and opportunities, contributing to strategic planning.Student Recruitment & Relationship Management: Engaged in student recruitment through collaboration with domestic and international education agents, fostering relationships to drive cohesive sales strategies.Promotional Material Development: Assisted in creating and distributing high-quality marketing materials, such as newsletters, brochures, flyers, and website content, to drive engagement and enrollment.Strategic Pricing: Implemented strategic pricing plans to maximize revenue, considering competitor pricing and budget constraints.Client Satisfaction: Maintained high levels of client satisfaction and nurtured key partnerships, ensuring long-term success.

Belo Horizonte, Minas Gerais, Brasil

Self-employed health and insurance broker.- Responsible for carrying out direct insurance sales to potential customers and providing advice on products (Life, Auto, Residential, Health, Dental) according to the customer's profile;- Sale through lead and potential customer list by phone, chat or email;- Work in partnership with Relationship Managers to foster business;- Consultancy of insurance products and health plans; manage customer portfolio;

Belo Horizonte, Minas Gerais, Brasil

- Collect, analyze, and interpret data to identify relevant patterns and trends.- Calculation of the company’s billing, logistical cost, volume of customers and exams and daily monitoring of the administrative routines of the commercial sector.- Develop reports and dashboards to provide insights to the management and commercial team.- Monitor process performance, identify areas for improvement, and propose optimization strategies based on the collected data, assisting in decision-making and achieving organizational goals. - Send and control contracts, documents and signatures.- Carry out the organization and management of the sector’s assets.- Calculate and analyze indicators and respond to CRM calls.

Belo Horizonte, Minas Gerais, Brasil

Sales specialist.- SDR responsible for qualifying leads and scheduling meetings;- Hunter in lead prospecting using Inbound and Outbound Marketing techniques to attract new business;- Closer in holding meetings and presenting products and services to customers - Graduate courses, MBA and International Programs at Harvard, Stanford and Miami University - conducting negotiations and closing deals;- Customer Service, provision of service to customers before, during and after the sale;- Maintenance of opportunities through the CRM;- Responsible for analyzing and diagnosing the market, getting to know the client in depth, identifying opportunities and suggesting the best investment;- Identify trends and consumer needs; plan sales programs and targets.

Nova Lima, Minas Gerais, Brasil

- SDR responsible for qualifying leads and scheduling meetings by phone, WhatsApp and email for the sale of ERP Software.- Acting as a Hunter in the active prospecting of leads and the capture of new business through LinkedIn and Google, performing the communication interface between prospective clients and executive analysts.- Advanced knowledge in ERP systems and CRM platform.- Customer relationship

Belo Horizonte, Minas Gerais

- Responsible for assisting in the operational activities of the administrative department and back office, separating documents, preparing Excel spreadsheets and forms, checking reports, preparing information for updating the database and assisting in verifying contracts;- Responsible for giving lectures and training for internal and external staff.- Responsible for the logistical organization of tasks and for managing the external team, seeking to improve results and optimize time; establish communication procedures in the formulation of partnerships in other projects.- Develop plans and help solve problems in order to work as a team, negotiate and position yourself in the face of problems.- Collaboration in the conduction of works and academic materials.

Fce Cambridge

Diploma In Marketing & Communications, Marketing

Bachelor'S Degree, International Relations

Bacharelado

Technician, Electrotechnical

Técnico em Eletrotécnica