Talent placement - I identify and assess candidates from our pool of trained entry level tech talent to be deployed to organization for placement.Employee Development - I design and implement employee development programs such as; designing and facilitating training sessions, proving coaching and mentorship to guide and support their career growth.Employee Relations - I serve as a point of contact for employee inquiries about company policy, clarifying KPI's and resolving grievances with the overall goal of promoting a positive work culture .HR Policy Development - I am responsible for developing and updating the company's HR policies and procedures in line with industry best practices. I also ensure that all employees are well informed and reminded about the policies.Strategic Planning & Partnership - I participate in strategic meetings where I provide HR insights and recommendations.Management of Employee Life Cycle - I oversee the entire employee life cycle, from the on-boarding to off-boarding , to ensure a positive employee experience; I also conduct exit interviews and review the feedback to identify opportunities for improvement.

JO'CONRAD Consulting is a hospital support management company.We provide hospitals with day-to-day administrative and business development support, in order to ensure a seamless hospital operation.

• I managed the entire employee life cycle from onboarding to off-boarding• I led the development and drafting of the employee handbook, ensuring it encompassed all necessary policies, procedures, and guidelines to align with legal requirements and organizational objectives. Additionally, I collaborated with key stakeholders to create and implement comprehensive policies that support a positive workplace culture and promote compliance across the company."• Manage the recruitment cycle of employee in the organization.• Monitoring employee performance and attendance• Providing day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions). • Maintaining and establishing relationships with employees and management.• Provide advisory solutions to the business• Advise and support managers and employees on HR-related matters, including employee relations, conflict resolution, and performance issues• Develop and deliver training programs on selected soft skills topic to ensure employees are equipped with the necessary knowledge and skills.• Ensure meticulous implementation of payroll and benefits administration• Provide guidance and input on business unit restructures, workforce planning and succession planning using HR metrics.• Participates in executive, management, and company staff meetings and attends other meetings and seminars• Observe and report any unsafe activities, conditions or situations• Performing general administrative task.• Overseeing daily operations.

ACHIEVEMENTS• Successfully led the team that championed the migration of the hospital record system from paper to paperless system.• Introduced several innovative ideas that brought about increase in revenue and clientele base.• Successfully introduced and launch the VIP clinic of the hospital• Introduced an E-CONSULT platform to ensure continuity of the hospital’s revenue inflow during the lock down as a result of the COVID-19 pandemic.SKILLS• Idea generation• Event facilitation and training• Corporate Strategy• Research • Proficiency in the use of communication technology to deliver information.• Competency in operational plan and development.• Planning and organizing skills• Customer relations management skills• Advance level soft skill training delivery• Excellent written, verbal communication and interpersonal skillsVOLUNTEER EXPERIENCECareer counselor -------Knowledge Exchange Center (GAP PROGRAM)Facilitator ------ Knowledge Exchange Center (GAP PROGRAM)JOB EXPERIENCEISALU SPECIALIST HOSPITALS LIMITED---SEPTEMBER 2018-----PresentPOSITION: CLIENT EXPERIENCE MANAGER AND HEAD OF TRAINING DUTIES AND RESPONSIBILITIES• GENERAL JOB ROLE• To make key business decisions and oversee day-to-day Hospital operations• Overseeing daily Hospital operations, including appointment scheduling, billing procedures, debt collections and service coordinating. • Member of the Strategic Business Unit of the hospital.• Evaluate appointment procedures and patient services and analyses patient feedbacks. • Interacts with patients and gains customer feedback about the practice• To address patient complaints in a compassionate and timely fashion• Managing the production of patient brochures, newsletters, and other correspondence• Managing the revenue cycle•

• Talent identification and development of talent; ensuring that good succession plan is in place.• Identify training need, and prepare training programmes and budget as the need arises.• Reward, advice and support employees on company benefits.• Conducting and supervision of training and development programs for employees.• Planning, organizing, and directing a wide range of training activities with the use of Microsoft PowerPoint.• Conducting orientation sessions and arranging on-the-job training for new employees.• Helping rank-and-file workers maintain and improve their job skills, and possibly prepare for jobs requiring greater skill.• Setting up individualized training plans to strengthen an employee's existing skills or teach new ones.• Monitoring the implementation of training skills acquired; ensuring that the technical and instructional knowledge and skills acquired through training is maintained and used in carrying out their job.• Keeping abreast of the current training issues in the healthcare industry.And other HR related function.