· Technical Project Manager for large hospitality chain nationwide. Work closely with each property and client base for the duration of the project to ensure customer success and satisfaction.· Manage and maintain all communications with the client through the life cycle of the project.· Work with Management on any scope changes and risk involved to the projects including providing end user training.· Inventory control client’s hardware to ensure on time delivery.· Scheduled and conducted team meetings in order to properly decompose a project and align the project accordingly to meet the overall results to comply with the project at hand.· Meet with Finance weekly to ensure all project’s i am responsible falls in line with company target and expectations.

Work closely with C-level, S-VP and VP level executives and other company stakeholders; researched, designed and implemented new infrastructure. • Perform testing of the product in the Dev and QA environment while providing results to the client in order to receive acceptance of the product and apply the updates to the production environment.• Communicate and review the current and future infrastructure to the stakeholders in order to obtain buy in. • Decompose Projects with the team members in order to determine the clear path to achieve a successful implementation. • Planned weekly and bi-weekly presentation for the C-Level executives. • Provided weekly and sometimes daily updates as needed and/or requested to all he clients in order to meet and/or exceed their expectations while explaining any technical information and the requirements in order to maintain the deadline. • Crashed projects in order to maintain the deadline and/or delivery dates.• Reviewed and confirmed acceptance of the deliverable and testing of the project as a whole with the stakeholders to meet and/or exceed their expectations.• Lead each team member according to his or her individual strengths in order to achieve a great environment while attaining and/or achieving a successful implementation. • Provided team meetings in order to properly decompose a project and aligned the project according to the over all results of the project in order to comply with the project at hand.

VoIP Telephone Design, Customer interfacing, System Gathering, System Design, End User and Administrative Telephone Training (Voice DNA / VDNA / Mediswitch), Inventory Tracking /Management. Project Management / Coordination / Created Training Material / Technical Support & Troubleshooting.

Performed Project Management / Coordination / Logistics / Warehouse / Inventory and Technical Support / Web-X End User and Administrative Telephone & Voicemail Training / Client Portal Training/ VoIP / Collections

Managed 3 Departments - Provisioning / Service/Installation / Help DeskScheduled Vendor Meetings/ Coordinated meetings/ Corrected errors in billing.Provided Account Management / Project ManagementProvided End User Training / Customer Interface / Managed Provisioning / Created Training Material VoIP / Collections / Troubleshooting

Telecommunications Department, Adds Move Changes, End User Training for Medical Center staff. Promoted to Supervisor of the Call Center for Medical Center.Managed high paced Call Center. Responsible for maintaining aggressive Call Center during Day and After Hour Answering service to 450 Physicians of the Medical Center. Managed all Fire Panels and coordinated all emergency teams for all codes called within the Medical Center.

I worked in the telecommunications department with the responsibilities of designing new phones systems and provide telephone training for all the offices for CP&L in North and South Carolina. Providing Technical Support and Customer Service.

Met with new clients to design phone systems, program switch/PBX/Key System and then train the end user on phone equipment.

Provided Customer Service Seminar's, Design and Telephone Training for Sprint.

Provided system design and training services to GTE, Hawaiian Telephone, Bell South, Southern Bell and Sprint. Created and Managed a department that provided Front Desk, Switchboard, Receptionist coverage in the Raleigh, Durham, Research Triangle Park area.