Implement and develop office/business systems and procedures to improve workflow and efficiency. Work within scheduling/service team to provide friendly and professional service to our Domestic and Commercial clientele. Co-ordinate marketing activities to connect with new and existing network.➡️General AdminRespond to enquiries by phone, email and Podium, utilise Microsoft Suite (inc Word, Excel, Outlook, Teams, SharePoint and Planner), work within multiple group inboxes, schedule and co-ordinate toolbox and department meetings, digital file storage, receipt goods ➡️Scheduling & CRM (simPRO)Create and maintain customer profiles, raise and schedule jobs, follow-up job variations, collaborate on jobs/projects with internal personnel, liaise with field team, raise POs, invoicing, process customer payments and debt collection➡️Integrated Management System (IMS)Internal auditor for ISO 9001, 45001 and 14001,maintain controlled documents, develop systems, create workflow and org charts, prepare SWMS➡️IT & Digital MarketingManage 365 Admin Centre, develop SharePoint site, update website data, train staff on systems, setup hardware and software, create content and marketing campaigns for multiple social platforms, email marketing➡️Team & Relationship BuildingTrain and support admin team, create SOPs, assist with onboarding new team members, co-ordinate staff activities such as work related competitions, R U OK? Day information sessions, toolbox trainingand lots more...

Helping my clients connect with their target audience across various platforms. Providing admin support to assist with business productivity and efficiency. ➡️ Website Design & Maintenance Specialising in Wix, WordPress and Shopify. New builds, SEO, landing pages, update products /services listings and more➡️ Design Digital MediaLogo design, social content, E-books, menus and price guides, client workbooks and onboarding forms➡️ Social Media PackagesStrategist and content creator for your social channels➡️ Admin SupportInbox management, data entry, digital files management, research, document templates (such as FAQ and standard forms), CRM management

Deliver friendly and professional customer service to inbound phone and email enquiries, create/update customer data in CRM, assist with scheduling field technicians. ➡️ GeneralAnswer inbound calls, assist customers with enquiries, inbox management, task management using workflow managemnt tools, Google Apps (Mail, Docs & Sheets etc), Online Payments➡️ Data Entry (SimPro)Create customer profiles, raise quotes, convert quote approvals into jobs, log customer correspondence in CRM, update customers via SMS➡️ Scheduling / Allocations (SEQ, Sydney Metro & Melbourne Metro)Schedule quote requests and jobs from data base, assist customers with phone & email scheduling enquiries, liaise with Field Technicians

Manage retail operations and provide a positive customer service experience to students, parent and staff in a high-growth school community. Ensure an efficient and profitable business enterprise enabling the P&C Association to contribute to the global school budget. ➡️ Manage the daily operations of school retail services catering to over 1200 students and staff. ➡️ Implement financial procedures, prepare financial reports and forecast projections for association➡️ Prepare and control stores budgets, monitor expenditure, analyse product viability➡️ Establish workplace systems and procedures (including Workplace Health & Safety)➡️ Plan and oversee marketing, promotions, newsletters, email marketing. ➡️ Organise and co-ordinate special events ➡️ Recruit and train personnel ensure peak performance of team. ➡️ Public speaking at events and ceremonies