Assist high school administration staff with various projects to meet and/or exceed current yearly benchmarks using project management methodology. Provide assistance and translation for Spanish speaking students, parents and guardians for understanding of school processes and procedures for enrollment, transfers and attendance policies. Role involved being a translator as needed within the school to bridge the communication gap with non-English speaking individuals for effective understanding and partnering to ensure the success of their student.

Provide supervision and follow lesson plans to ensure continuation of instruction for assigned K-12 students.

Supported over 530 South Area Verizon Wireless retail stores with development and implementation of all merchandising strategies to support new launches, accessories, products and services to ensure maximized sales opportunity and enhanced customer experience. Extensive project management experience working with external and internal vendors, contractors and departments obtaining pricing, budget approval and coordinating logistics for flawless excution of merchandising apects for store redesigns and new retail store openings. Experience creating store layouts, strategic merchandise placement and display concepts.* Led South Area retail store construction projects with a total annual budget of $10M. Planned, ,coordinated and executed all merchandising related aspects for new, remodeled and relocated stores involving facilities, IT, vendors and contractors.* Reduced vendor payments by $1.1M by creating, implementing and training a retail store fixture purchase process to eliminate excess and obsolete inventory.* Developed an automated merchandising fixture ordering system reducing order process time by 30%.* Created and reviewed store planograms on visual merchandising system for customer flow, fixture requirements and placement. Provided documentation and training to store employees.* Drafted new communication format to inform store employees of all upcoming floor plan, merchandising and fixture changes including detailed set up and training instructions.* Interfaced directly with external vendors in developing new fixture concepts,logistics and employee communications to improve store flow, visual appearance, impact sales and enhance customer experience.* Partnered with Merchandising Team, facilities, and Store Ops to review CAD drawings, punch lists, fixture orders and locations set ups for retail store new builds, remodels and relocations.* Successfully managed merchandising and CAPEX expense budgets.* Knowledge of Lean Six Sigma process.

Provided operational account support for all billing and payment issues for OnStar and other wireless carriers. * Created and implemented an automated roaming call records billing process resulting in a reduction of level of work effort from 5 days to 1 day.* Provided UAT Testing on Wholesales billing system for system enchancements.* Developed strong working relationships interfacing with internal and external partners.

Extensive project management experience leading nationwide, cross-functional teams including all levels of internal and external management.Experience developing business cases, RT's, and power point presentations to senior leadership for project approvals.Developed detailed project plans.Successfully led team meetings and projects from design through implementation phases completing all benchmarks prior to deadlines on or below budget.Projects involved:* Customer Service Center Consolidations* Implementation of streamlined processes and procedures.* Deployment of fraud detection tools, involving defining system requirements, UAT testing and design.* Creation and launch of South Area Fraud website.

Extensive experience as a retail buyer managing a $3 million dollar budget and all financial aspects related to merchandise planning, purchasing, sales forecasting, and advertising for 23 South Area retail stores. Organized and conducted in-store events and product training seminars. Created store planograms for effective customer flow to generate increased sales revenue. Possess strong oral, written and negotiation skills through interfacing directly with all levels of management of large national and international manufacturers, vendors and sales reps.