Lorrin Smith-Bates Email & Phone Number

I am a passionate leader in Technical Education with over a decade of experience in managing and scaling learning teams at high-growth SaaS companies. My expertise lies in designing and delivering eLearning, certifications, and training programs that align with business goals and empower learners. As a hands-on leader, I combine adult learning theory, instructional design methodologies, and cutting-edge education technology to create scalable, engaging, and impactful learning experiences.Throughout my career, I have developed innovative curriculum, built self-paced learning paths, and implemented blended learning solutions that cater to diverse learning styles. I excel in content strategy, project management, and fostering collaboration among stakeholders and subject matter experts to ensure the delivery of high-quality learning experiences.Key Areas of Expertise:• Curriculum Development: Created and scaled effective programs at SingleStore, Tableau, and Databricks, including certification programs, interactive training, and performance-based assessments.• Learning Management Systems (LMS): Led the implementation and optimization of LMS platforms to drive learner engagement and data-driven decision-making.• Customer Education: Enhanced customer engagement and retention by delivering actionable, skills-focused training content tailored to specific roles and industries.• Team Leadership: Mentored and coached Instructional Designers, eLearning Developers, and trainers, expanding teams and building a culture of innovation and excellence.• Learning Analytics: Utilized data-driven insights to measure success and continuously improve training delivery and learner outcomes.Career Achievements:• Spearheaded SingleStore’s comprehensive self-paced learning programs, significantly increasing user adoption and engagement.• Led the development of Tableau’s global multilingual curricula, training learners in seven languages and across multiple modalities.• Innovated the use of virtual labs at Microsoft, earning a patent for their application in performance-based certifications.As a lifelong learner, I stay informed about advancements in education technology, brain science, and instructional design trends to ensure my work reflects the latest best practices. I am passionate about creating learning programs that are not just educational but also impactful and transformative.Let’s connect if you’re looking to drive digital transformation, improve workforce training, or create scalable customer education programs that deliver measurable results.

Listed skills include Agile Methodologies, Software Development, C#, Technical Writing, and 12 others.