Outpatient Rehab

•Held confidential-level security clearance while maintaining networks for the DoD in compliance with federal guidelines•Determined insurance coverage letting the customer know of any deductibles or cost shares•Determined eligibility for Medicare, Medicaid, and supplement insurance•Answer up to 80 daily inbound customer/client requests or inquiries•Annotate and transcribe segments of synthesized speech•Collaborated with clients to understand the entire project scope•Responded to 30+ customer requests for products, services•Reviewed/updated client correspondence files and database to maintain information•Enter text-based and numerical information from source data into company databases within time limits•Review data for deficiencies, errors, and discrepancies

•Worked as a liaison and point of communication between 12 executives and 40+ staff members•Verified insurance benefits for patients seeking therapy•Processed, verified, & reconciled invoices•Communicated with clients about timelines and answered questions•Interfaced with over 60 clients•Answered calls, screened & relayed accurate messages to the appropriate person or transferred to the appropriate extension•Communicated with patients and visitors as they entered the office in reference to the daily schedule, and obtained additional patient information as needed•Received payments from patients for services rendered•Prepared cash, check & donation deposits 3 times per week•Arranged for courier services to take shipments, completed mailing/shipping forms, maintained correspondence records, received mail, and forwarded it to its intended final recipient

This role ended for me because of the covid virus. I am full time care taker of my 93 yr old mother with Alzheimers .. she is a definite health risk with the virus.

*Collaborated with Teacher to modify and customize lessons and activities to include IEP goals. *Monitored and assisted students through all lessons and drills. *Work with small groups to achieve the teacher's objectives. *Assisted children with personal care activities mobility issues and lifted and operated special adaptive equipment. *Monitored students in class to and from the classroom and on field trips.

*Developed ability to work in a fast-paced atmosphere *Maintained excellent customer relations and customer support *Diplomatically resolves customers complaints on an as-needed basis *Accurately calculated and made deposits of up to $5000

*Photographs students and school staff *Motivate and supervises various employees on a daily basis *Responsible for picture day running smoothly *Ability to follow instructions well and make decisions with no Supervision